iPad iPad Air, 18w charger unresponsive display

[cc284]

I had to replace my old lightning cable and decided to buy a new Apple 18w charger with a new Apple 2m USB-C to lightning cable. We have two iPad Air 3 64GB and they both charge significantly faster than before. iPhone 8 Plus is also charging way faster. The problem is that my iPad display gets unresponsive as soon as I plug it in. The screen doesn’t respond and I have a lot of missed touch inputs. I have to tap it multiple times. Tested on both iPads, different iOS versions. Same problem and very annoying. Any help?

 

[0128672]

Yes, that would be a big concern to me too. Have you tested with your old charger with the new cable?

I haven't experienced it firsthand on any iPads, but other users here have, and there are threads about the issue. Here's a link to one of them, but be warned the thread wanders a bit.

2019 iPad Air screen less responsive when charging

How do you know this for sure?

forums.macrumors.com

 

[JPack]

Unresponsive display is usually indicative of a bad charger. Are you sure it's an Apple charger? They don't make a 20W model.

 

[cc284]

Thank you, guys. My old charger is the smaller 12w charger. So the new usb-c cable wouldn‘t work. Thanks for the link. I‘ll have to check it out.
You are right. It‘s an original 18w charger.

 

[AutomaticApple]

You are right. It‘s an original 18w charger.

This one?

18W USB C Power Adapter - Apple

Apple Store Search Results

www.apple.com

 

[cc284]

Yes, exactly.
I have no problems when I use the slower 12w charger and standard USB cable.
I think I‘ll call Apple Support and try to get a replacement. Not sure if I need a new USB-C cable or a new 18w charger...

 

[Wackery]

Did you try turning it off and on?

 

[wolfe48]

Old thread but I have the same issue. No matter if 5, 12, 18W... screen goes unresponsive when charging. Reboot does not solve issue, once I unplug... screen goes back to normal. Multiple outlets tested and same issue exists in separate buildings too.

 

[LogicalApex]

Assuming you're under warranty or Apple Care+ I'd let Apple sort it out.

 

[Homme]

They don't make a 20W model.

Though 1-2 months after the date of your post they did 😁😁😁😁😁