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Lincrusta

macrumors newbie
Original poster
Mar 5, 2021
3
0
Hello all, I’m having a little situation here with an iPad I ordered from the apple store not too long ago. Yesterday, it was brought to my attention that my iPad is noticeably blurry compared to my brother‘s of the same model, now, I did notice mine did not look very good from the moment I set it up, my mini’s and previous gen Air‘s look better to me, but I thought maybe this model just looks like this, well, it turns out it doesn’t, so that’s a little bit of a problem. I can still return it since it does look wonky, but I would be getting another model, however. My brother returned his twice before getting an acceptable one, he said the first one was bent out of the box and had very bad backlight bleed, proper duff looking thing, and the second one was once again bent, though less than the first one, and had greyish whites and a pinky tinted screen, suffice to say I don’t want to do that myself. But, I’d like to know if there’s a way to know why my screen looks like that, does my unit pack a lower quality screen, is it the ppi, and is there an easy way to measure that? The screen resolution, that is. I found a site or online tool, that supposedly checks your screen resolution and I got 820x1180, that doesn’t seem correct to me, is it?

Also, I should add that it has, I’d say subtle backlight bleed, though I’ve seen worse. And my iPad is markedly lighter and feels more round to the touch, my brother’s is definitely sharper or edged. There‘s proper inconsistency with this model.
 

ericwn

macrumors G5
Apr 24, 2016
12,119
10,912
iPads don’t have a resolution setting I’m aware of so I expect them to run at native display resolution.

I don’t think resolution is the issue here.
 
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Lincrusta

macrumors newbie
Original poster
Mar 5, 2021
3
0
The tool is more than likely inaccurate.
I thought so too, but it’s good to have second opinion.

iPads don’t have a resolution setting I’m aware of so I expect them to run at native display resolution.

I don’t think resolution is the issue here.
I see, I wanted to have some sort of concrete evidence that my screen seems to display a lower resolution before contacting Apple for a return, but perhaps that won’t be happening. It’s just a bad screen, then. I will just tell them that I received a malfunctioning screen and that it looks blurry.

It would be rather convenient to bring my iPad to an Apple store, but they’re all closed in my area at the moment.

Thank you both very much for your replies.
 

ericwn

macrumors G5
Apr 24, 2016
12,119
10,912
Best success with the return. If you’re in the return window they won’t ping you for too much detail.
 

TBoneMac

macrumors 6502
Nov 26, 2017
300
100
CA
Hello all, I’m having a little situation here with an iPad I ordered from the apple store not too long ago. Yesterday, it was brought to my attention that my iPad is noticeably blurry compared to my brother‘s of the same model, now, I did notice mine did not look very good from the moment I set it up, my mini’s and previous gen Air‘s look better to me, but I thought maybe this model just looks like this, well, it turns out it doesn’t, so that’s a little bit of a problem. I can still return it since it does look wonky, but I would be getting another model, however. My brother returned his twice before getting an acceptable one, he said the first one was bent out of the box and had very bad backlight bleed, proper duff looking thing, and the second one was once again bent, though less than the first one, and had greyish whites and a pinky tinted screen, suffice to say I don’t want to do that myself. But, I’d like to know if there’s a way to know why my screen looks like that, does my unit pack a lower quality screen, is it the ppi, and is there an easy way to measure that? The screen resolution, that is. I found a site or online tool, that supposedly checks your screen resolution and I got 820x1180, that doesn’t seem correct to me, is it?

Also, I should add that it has, I’d say subtle backlight bleed, though I’ve seen worse. And my iPad is markedly lighter and feels more round to the touch, my brother’s is definitely sharper or edged. There‘s proper inconsistency with this model.
The site that checks your resolution is indeed correct — except it’s forgetting to “retinize” it — i.e 2x it

So really your iPad Air resolution is 1640x2360 — which is exactly correct. If it’s blurry then idk what to say your screen is defective because my iPad Pro has the same pixel density and it’s pixel perfect (retina perfect)

best to just bring it back to Apple within 14-30 days and they’ll get it immediately or ASAP replaced for you free of charge.
 
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Lincrusta

macrumors newbie
Original poster
Mar 5, 2021
3
0
Best success with the return. If you’re in the return window they won’t ping you for too much detail.
Thanks. I am, I received it last Tuesday.

The site that checks your resolution is indeed correct — except it’s forgetting to “retinize” it — i.e 2x it

So really your iPad Air resolution is 1640x2360 — which is exactly correct. If it’s blurry then idk what to say your screen is defective because my iPad Pro has the same pixel density and it’s pixel perfect (retina perfect)

best to just bring it back to Apple within 14-30 days and they’ll get it immediately or ASAP replaced for you free of charge.
Aaah, that does make sense about the site, thank you!

I will ask for a refund in a bit and get a Pro model instead, most likely wait a bit too, in case Apple announce a new model later this month.
 
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