iPad Air Ipad app vanished

[Ripebanana11]

In 2020 I purchased the app procreate and I have been using it ever since, i use family sharing with my siblings and i told my brother to download the app on his new ipad and he said that it doesn’t show up in my purchases. I looked through all my purchases, my hidden purchases, purchase history and I can’t find it! And when i try to rate it on the App Store it says that I don’t own it! The weird thing is I remember buying it and its on my ipad right now!! Please help!

Attached is a screenshot of me trying to review it, as you can see in the upper corner it says “open” and not the price of the app, indicating that i own the app.

 

[izzy0242mr]

What happens when you click "Open" in the top right?

 

[Ripebanana11]

What happens when you click "Open" in the top right?

It opens the app like usual, its really weird it acts like I don’t own it yet it still works and i still get updates for the app.

 

[Shirasaki]

Not all apps support family sharing or support it properly. I dunno about procreate but I'd consider logging into your brother's iPad with your own Apple ID and see if you can download the app that way. (You do not need to log out iCloud on your brother's iPad) If it downloads the procreate has issues with family sharing. If not, something is wrong with your procreate purchase.

 

[HDFan]

In 2020 I purchased the app procreate

Which username did you use to purchase it? If family sharing isn't working have try downloading it using the ID which purchased it.

 

[rui no onna]

Contact Apple. There may be an issue on their end. Also, are you sure you didn’t use a different iTunes account to buy it? Maybe another sibling in the Family Sharing group already bought it before you did?

I tried using the iPad on my dummy/beta account and Procreate showed up in the purchases under my main account. Even “buying” the app again via search recognized a “family member” has purchased it before.