iPad mini iPad Mini 7: Recording of “clicks” on certain websites very hit or miss

[DSTOFEL]

I just bought a new iPad mini 7 and am seeing a very odd phenomenon. I’m curious if this is a known issue with the Mini or if anyone else has run into this.

A perfect example of what I’m seeing is when trying to “click” on various buttons on an Amazon website page (See screenshot), it seems the click is randomly registered as a “click”. On this webpage, I’m just trying to click on the buttons representing the various color options of this iPad case. Sometimes, but very rarely, the click is registered. Most time it’s not. This works perfectly on other full size iPads I’ve tested (e.g., looking at the same Amazon page).

Note: It’s the same if try this on Safari or Google browsers. Looking at the “Desktop” version of the webpage.

If this is just a “feature” of the iPad Mini 7….I’d say it’s pretty much unusable.

 

[HobeSoundDarryl]

Just tried that same Amazon product in Safari on Mini 6 (iPadOS 17.7.2) and those are slow to respond because they seem to trigger loading the new color image(s) to the left on click. I notice that each successful click seems to be reloading ALL of the images to the left, not just the one big one.

I notice that once I clicked each color and gave it time to load the new images, I could subsequently click the 3 buttons and it would very quickly change the images (presumably because they were all loaded into RAM).

You might also try rotating the screen to try the same in landscape view. Sometimes, Amazon images areas can conflict with clickable stuff around the images. For instance, it can sometimes be very difficult to click the link button to send a link of some product to someone... unless, the screen is rotated to landscape view were these is a bit more page content spread for everything.

And, of course, there is the Amazon app, which can often seem more functional than using the web version on a Mini.

Lastly, there's always the possibility that there are new bugs in 18.2 or your Mini has some issues. I'd try to find some examples of non-responsive clicks when clicking simple text links vs. things that need time to load multiple new images on the fly. Depending on the size of the image files, that can take a little while even on a fast connection.

 

[DSTOFEL]

Just tried that same Amazon product in Safari on Mini 6 (iPadOS 17.7.2) and those are slow to respond because they seem to trigger loading the new color image(s) to the left on click. I notice that each successful click seems to be reloading ALL of the images to the left, not just the one big one.

I notice that once I clicked each color and gave it time to load the new images, I could subsequently click the 3 buttons and it would very quickly change the images (presumably because they were all loaded into RAM).

You might also try rotating the screen to try the same in landscape view. Sometimes, Amazon images areas can conflict with clickable stuff around the images. For instance, it can sometimes be very difficult to click the link button to send a link of some product to someone... unless, the screen is rotated to landscape view were these is a bit more page content spread for everything.

And, of course, there is the Amazon app, which can often seem more functional than using the web version on a Mini.

Lastly, there's always the possibility that there are new bugs in 18.2 or your Mini has some issues. I'd try to find some examples of non-responsive clicks when clicking simple text links vs. things that need time to load multiple new images on the fly. Depending on the size of the image files, that can take a little while even on a fast connection.

Thanks for the feedback! It seems to be the same for most things I look at on Amazon regardless of landscape or portrait mode. Even if I view in on the page and then click the buttons, most times get no response.

Amazon is only site I’m seeing this phenomenon on so far. In my testing, I can’t see any rhyme or reason for when the click does randomly registered.

I’m curious if others with the Mini 7 and the latest IOS updates are experiencing the same thing.

 

[chown33]

If you're near an Apple Store, you can take your iPad in and have them run diagnostics to check the touch screen.

 

[muzzy996]

Works perfectly fine for me on my Mini 7 in Safari, both in landscape and portrait mode; I can cycle color options on that product quickly.

 

[DSTOFEL]

Works perfectly fine for me on my Mini 7 in Safari, both in landscape and portrait mode; I can cycle color options on that product quickly.

Ah…that’s interesting. Could me an issue with this ipad I guess. I’ll pop into the Apple Store and test the same thing on a store demo model and see what happens.

 

[DSTOFEL]

Ah…that’s interesting. Could me an issue with this ipad I guess. I’ll pop into the Apple Store and test the same thing on a store demo model and see what happens.

So, I went in the Apple Store today and testing a demo iPad Mini 7 on the same Amazon pages and the radio button clicks registered 100% of the time. I’m wondering if there is some setting that comes into play. I just bought the Mini 7 this week and set it up as a new iPad. I haven't changed any of the default settings.

 

[muzzy996]

So, I went in the Apple Store today and testing a demo iPad Mini 7 on the same Amazon pages and the radio button clicks registered 100% of the time. I’m wondering if there is some setting that comes into play. I just bought the Mini 7 this week and set it up as a new iPad. I haven't changed any of the default settings.

Did you have anyone at the store take a look at your Mini 7? Any possibility of getting an exchange?

 

[chabig]

When websites seem not to respond to touches, it's usually because they are programmed for mice, and are doing things in expectation of "hover" events. Since touchscreens don't have a hover gesture, it usually takes two taps to register a "click".

 

[HobeSoundDarryl]

Very good point chabig. This is absolutely true and fairly prevalent. I just had to help a client fix this in their own website within the last 2 weeks.

 

[DSTOFEL]

Very good point chabig. This is absolutely true and fairly prevalent. I just had to help a client fix this in their own website within the last 2 weeks.

But…
-I have an iPad Pro which works perfectly on the same web pages in question.
-The iPad Mini 7 that I tested today (demo model) at the Apple Store worked perfectly on the same web pages in question.
-My iPad Mini 7? Not so much? Extremely hit/miss.

I did find that if I Quickly double tapped on the icons I’d get a much higher success rate than just “single tapping”. But, the same iPad Mini 7 at the Apple Store worked perfectly…every time with single taps (e.g., just as my iPad Pro performs).

This all leads me to think:
- I’ve got a defective iPad Mini 7
- There is “some” setting that might be influencing the behavior I’m seeing. But, if so….why am I only seeing this on Amazon’s “desktop version” of their web page?

 

[HobeSoundDarryl]

Not saying that one thing was your problem- just adding to this overall conversation.

If the store Mini 7 didn't do it and your's does, go swap it out. It appears you already have your answer with the most direct head-to-head experiment possible: one 7 works fine, yours doesn't. All other variables are the same.

There's no settings to change that would be tied to this issue. Swap it out.

You probably know this but if not: back your 7 up to your Mac before you take it back. Then you can quickly restore from that backup to the new one to get anything you've customized on the one you possess now showing the very same way on the replacement. I believe this works the same using iCloud... but I find the Mac way is faster.

 

[DSTOFEL]

Not saying that one thing was your problem- just adding to this overall conversation.

If the store Mini 7 didn't do it and your's does, go swap it out. It appears you already have your answer with the most direct head-to-head experiment possible: one 7 works fine, yours doesn't. All other variables are the same.

There's no settings to change that would be tied to this issue. Swap it out.

You probably know this but if not: back your 7 up to your Mac before you take it back. Then you can quickly restore from that backup to the new one to get anything you've customized on the one you possess now showing the very same way on the replacement. I believe this works the same using iCloud... but I find the Mac way is faster.

Yeah…I have to agree! That does seem to be the most logical thing. Odd though that it works perfectly on all other websites that I’ve been on…it’s just the Amazon web site. Who knows!!

 

[SsSsSsSsSnake]

I don’t understand why you didn’t get an apple employee to check it out when you were in store?

 

[MrAperture]

Any screen saver or case impacting the screen in anyway?