iPad iPad Pro 10.5 Out of Warranty Wrong Status

[faythebest]

Hello. My iPad Pro 10.5 has an LCD issue. Went to the Genius Bar and they agreed to exchange it. BUT, when the advisor checked the warranty status, it showed OUT OF WARRANTY. And I just bought in June 2017 on launch day.



They have escalated the case. Will have to wait 24h until they resolve the issue and then they will be able to replace it.



Has anyone here had that kind of experience?



Thank you

 

[d5aqoëp]

Keep original receipt of purchase handy.

 

[Newtons Apple]

Hello. My iPad Pro 10.5 has an LCD issue. Went to the Genius Bar and they agreed to exchange it. BUT, when the advisor checked the warranty status, it showed OUT OF WARRANTY. And I just bought in June 2017 on launch day.



They have escalated the case. Will have to wait 24h until they resolve the issue and then they will be able to replace it.



Has anyone here had that kind of experience?



Thank you

Where did you buy it?

 

[TheRealAlex]

Sounds like someone unloaded a out of warranty ipad

 

[faythebest]

Thank you all for your replies. The Apple store couldn't do anything. So I called Customer care and they were able to change the status to limited warranty. It was actually a problem on Apple's side.