iPad Pro iPad Pro 11" 2018 - Battery draining very fast, Coconut says >90% health - No warranty says Apple, what can I do?

[OSX15]

Hello everyone,

I am looking for advice on how to proceed in this case:

I own an 11-inch iPad Pro 2018, which I love. The only thing I don't love is the battery after 1,5 years. It still has a month warranty left, and I already tried a complete reset. I connected it to my MacBook Pro with Coconut, and I attached the output from Coconut battery. I am at 371 cycles and 90-91.5% battery Health.

I would expect a drop of around 10% battery health equate to 10% shorter battery usage times, but it is far worse. When I am at 100%, I am at 30 after just 1.5 hours of usage. I've been to Apple, and they said they cannot replace it under warranty (I know their policy; it has to be under 80% capacity to warrant a free replacement)

I struggle to understand; how a battery that is >90% healthy can lose charge so quickly? Can there be something wrong with the Hardware or Battery despite it giving "normal" values?

I can either pay € 150 euros / $ 179 or live with it. I find that quite a bit of money, considering that a MacBook battery replacement is not much more.

 

[Isamilis]

When did you start experience this? What new apps that was just installed at that time?
This seems software issues rather than battery issue. You can also try erase all contents (backup first) and run with basic app only for few days, and see if the problem remains.

 

[OSX15]

When did you start experience this? What new apps that was just installed at that time?
This seems software issues rather than battery issue. You can also try erase all contents (backup first) and run with basic app only for few days, and see if the problem remains.

Yes I've tried this, also looked at the battery statistics; which usually give you an idea what Apps are using the most energy.

 

[AutomaticApple]

Hello everyone,

I am looking for advice on how to proceed in this case:

I own an 11-inch iPad Pro 2018, which I love. The only thing I don't love is the battery after 1,5 years. It still has a month warranty left, and I already tried a complete reset. I connected it to my MacBook Pro with Coconut, and I attached the output from Coconut battery. I am at 371 cycles and 90-91.5% battery Health.

I would expect a drop of around 10% battery health equate to 10% shorter battery usage times, but it is far worse. When I am at 100%, I am at 30 after just 1.5 hours of usage. I've been to Apple, and they said they cannot replace it under warranty (I know their policy; it has to be under 80% capacity to warrant a free replacement)

I struggle to understand; how a battery that is >90% healthy can lose charge so quickly? Can there be something wrong with the Hardware or Battery despite it giving "normal" values?

I can either pay € 150 euros / $ 179 or live with it. I find that quite a bit of money, considering that a MacBook battery replacement is not much more.

Well, coconutBattery isn't always accurate. My devices usually have much better battery capacity than what coconutBattery says.

 

[Christopher Kim]

Yes I've tried this, also looked at the battery statistics; which usually give you an idea what Apps are using the most energy.

So when you tried this, which app did it say was using the most energy? Especially in your 100% -> 30% in 1.5hr scenario?

The only other thing I can think of is maybe your battery calibration is off...? So it's not actually at 30% in 1.5hr (it's higher), but the % indicator is off. Maybe try to re-calibrate where you let it run something (like a video on loop) until it powers off, then power back up to 100%, and see if that makes a difference?