iPad iPad Pro 11" 4th generation unable to connect to WiFi 6E on Netgear RAEX500

[HDFan]

I have now spent over two hours on the phone with NetGear support in two days and less time with Apple support trying to get my 4th generation iPad to connect to 6E from my NetGear RAEX500.

We have tried the following but none work:

Using a unified SSD for all 3 (2.4, 5 and 6 Ghz) frequencies using smart connect

Using separate SSIDs for each frequency. The 2.4 and 5 Ghz frequency SSIDs show but not the 6E.

Things we've discovered:

Smart connect on the Netgear only covers the 2.4 and 5 Ghz frequencies. 6 Ghz is not included

I can connect to 6E on my Comcast modem which does have one SSID for all 3 frequencies. 1261 Mbs up, 35.8 down. That is the fastest WiFi speed I have seen on any of my devices. Usually get ~850 Mbps on 5 Ghz.

NetGear has escalated the issue

 

[Sheepish-Lord]

Smart connect has always been terrible. Good luck with the rest but as someone who is in the Apple ecosystem, until Apple utilizes 160MHz on their devices I won’t upgrade to 6e. I love in a residential area so nothing a free wifi ssid analyzer tool and a couple changes on the router won’t fix. I’m already hitting the limit on wifi speeds with gigabit internet.

Btw, here’s info from Apple on it if you’ve not read this.

Use Wi-Fi 6E networks with Apple devices - Apple Support

Wi-Fi 6E uses the 6GHz wireless band to enable faster and more reliable wireless connections on supported devices. Here’s how to get the best wireless performance when using Wi-Fi 6E with an Apple device.

support.apple.com

 

[whitney225]

I have nest wifi pro, the ipad connects to WIFI 6E automatically

 

[HDFan]

Btw, here’s info from Apple on it if you’ve not read this.

Yes, thanks, that's what I have been trying.

I have nest wifi pro, the ipad connects to WIFI 6E automatically

How is it set up - with 1 SSID for all or separate SSIDs for each frequency?

 

[whitney225]

How is it set up - with 1 SSID for all or separate SSIDs for each frequency?

1 SSID for all

 

[HDFan]

Got the 6 Ghz to work as a separate SSID but now the 5 Ghz isn't working. Have been waiting 3 weeks for a replacement unit as my credit cards are rejected even though a $0 charge.