iPad Pro Ipad Pro 11" Cracked Screen

[aawil]

So I just picked up my iPad from it's stand and the light caught it just right. It wasn't there last night. I didn't drop it or bend it but it's cracked. I'm guessing I'm going to be screwed on this one and end up with a 900 paperweight.

 

[Conan86]

Apple’s warranty actually covers a single hairline crack without signs of impact, so I’d recommend going to your local Apple store and speak with a genius to see if they’ll grant you an exchange

 

[aawil]

Apple’s warranty actually covers a single hairline crack without signs of impact, so I’d recommend going to your local Apple store and speak with a genius to see if they’ll grant you an exchange

Good to know I’ll look that up so I can use it in reference, now I just need to find the time to make the trip, closest stores are an hour away. Thanks for the info

 

[AutomaticApple]

Good to know I’ll look that up so I can use it in reference, now I just need to find the time to make the trip, closest stores are an hour away. Thanks for the info

Where do you live?

 

[aawil]

Where do you live?

Middle of nowhere Southern NJ. The Atlantic City store was nice to have because it was never super busy but they closed that one. On the update side of things I took it to Marlton today and they replaced it at no cost. Thankful for that.

 

[RevTEG]

Message Apple support on Twitter. They’ll direct you. I’m pretty sure you’re looking at full replacement since Apple doesn’t repair screens on the pros. I’m sure you know but make sure you back up your device.

 

[aawil]

Message Apple support on Twitter. They’ll direct you. I’m pretty sure you’re looking at full replacement since Apple doesn’t repair screens on the pros. I’m sure you know but make sure you back up your device.

I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.

 

[sananda]

I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.

I’m glad you got it replaced without having to pay. I wasn’t hopeful when I read your initial post.

 

[Newtons Apple]

I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.

I think you issue was a factory defect and it is not something that happens often. Do not let it ruin your experience, get that keyboard and ENJOY!

 

[Shirasaki]

I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.

Judging by the image, I don’t think the hinge will touch the glass, but it does need that mechanism to hold keyboard in place. I use Apple Keyboard Folio and find it is surprisingly great to use, and I can type faster than using Logitech Keyboard Folio. Sadly I cannot find a store in Sydney that has Brydge in stock so could not give that one a shot.

 

[tzzzt]

Was ur iPad still under the warranty at that point in time? i was wondering if there would be any cost incurred to repair this hairline crack if it is out of the 1 year warranty

 

[aawil]

Was ur iPad still under the warranty at that point in time? i was wondering if there would be any cost incurred to repair this hairline crack if it is out of the 1 year warranty

Mine was under warranty still, I got lucky because the crack wasn't from an impact so they replaced it for free under warranty.

 

[JayMysterio]

I can't speak for anyone else, but I have used a Brydge keyboard on my iPP with a Paperlike 1 screen protector with no issues. Yes it was a tight fit, but that's what you want. I never felt concerned with it damaging the iPad.

The only reason why I stopped using the Brydge is the weight factor.