iPad Pro 11 Dropped - AppleCare+ Replace/Repair in Store?

[newellj]

iPad Pro 11 dropped - damaged screen and housing. AppleCare+ applies. Will Apple replace it in the store on the spot, or ship it somewhere for a repair or replacement and ship the repaired or replacement iPad back? The question is really timing - should I expect a week or two delay, or expect to walk out of the store with a replacement?

 

[Pepe4life]

They don't repair iPads, you will get a replacement on the spot (unless they don't have one in stock)

 

[Newtons Apple]

Do not forget to do an encrypted backup before you go!

 

[newellj]

Do not forget to do an encrypted backup before you go!

$49, right? Seems surprisingly low, even with the $129 purchase price for AC+.

 

[yogamonkey]

I had similar situation, waited 4 days for Apple to receive a replacement. Seemed ridiculous when they had them in stock downstairs but they still had to get a different one in.

 

[mofunk]

Before I went in, I turned off ApplePay on the iPad.. Backed up to my MBP. They will let you go through the process of erasing your broken iPad after you sync to the replacement. When I returned home I removed the broken iPad from my iCloud. Checked the MacBooks and iOS devices linked to it.

They will give you, what I call the brown box special.

 

[newellj]

I had similar situation, waited 4 days for Apple to receive a replacement. Seemed ridiculous when they had them in stock downstairs but they still had to get a different one in.

Was this recently? Surprising. I would think that with a model this new they would have only new stock to replace damaged ones with.

Before I went in, I turned off ApplePay on the iPad.. Backed up to my MBP. They will let you go through the process of erasing your broken iPad after you sync to the replacement. When I returned home I removed the broken iPad from my iCloud. Checked the MacBooks and iOS devices linked to it.

They will give you, what I call the brown box special.

Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?

 

[KPOM]

Was this recently? Surprising. I would think that with a model this new they would have only new stock to replace damaged ones with.



Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?

Apple has replacement units specifically intended for this purpose. They ship to the stores without regular packaging.

 

[mofunk]

Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?

I had my IPP replaced and I was worried because it was working smoothly except for the dead pixels. The battery was great too. So with the replacement I inspected it before leaving the store for any dents or wear. Then I played around with it for awhile in store because I didn't want to feel like I had downgraded especially after spending $$. When I got home I tried to check and see how many cycles were left on the iPad. If there were too many, I would have taken it back.

 

[newellj]

I had my IPP replaced and I was worried because it was working smoothly except for the dead pixels. The battery was great too. So with the replacement I inspected it before leaving the store for any dents or wear. Then I played around with it for awhile in store because I didn't want to feel like I had downgraded especially after spending $$. When I got home I tried to check and see how many cycles were left on the iPad. If there were too many, I would have taken it back.

So - how many cycles did it show? I thought they used either new or refurb units, and refurbs usually get new (cycles = 1) batteries.

 

[TheRealAlex]

iPad Pro 11 dropped - damaged screen and housing. AppleCare+ applies. Will Apple replace it in the store on the spot, or ship it somewhere for a repair or replacement and ship the repaired or replacement iPad back? The question is really timing - should I expect a week or two delay, or expect to walk out of the store with a replacement?

What was the height of the drop 2 feet ?

 

[mofunk]

So - how many cycles did it show? I thought they used either new or refurb units, and refurbs usually get new (cycles = 1) batteries.

My battery is at 100% health - 8053 mAH. I can't remember what the cycle number was but now I'm at 16 cycles charges.

 

[Hansl]

My battery is at 100% health - 8053 mAH. I can't remember what the cycle number was but now I'm at 16 cycles charges.

So how are you satisfied with the replacement set? I believe it's as good as new, if not new at this point.
The batches of the new iPad certainly isn't perfect. Mine was scratches right out of the box at the Pencil Dock grey patch as well as some minor scratch on the Antenna lines.

 

[mofunk]

So how are you satisfied with the replacement set? I believe it's as good as new, if not new at this point.
The batches of the new iPad certainly isn't perfect. Mine was scratches right out of the box at the Pencil Dock grey patch as well as some minor scratch on the Antenna lines.

I purchased a new iPad that I babied. It was fast and the battery lasted a long time between charges. Only thing was that I was surprised to see dead pixels. I would have been very upset if I got something that was like that especially shelling out $$. Visually the replacement looks brand new. The only problem I've noticed is with Adobe Illustrator getting hung up. It could be the app? Overall I'm happy

 

[Hansl]

I purchased a new iPad that I babied. It was fast and the battery lasted a long time between charges. Only thing was that I was surprised to see dead pixels. I would have been very upset if I got something that was like that especially shelling out $$. Visually the replacement looks brand new. The only problem I've noticed is with Adobe Illustrator getting hung up. It could be the app? Overall I'm happy

Are you sure its a dead pixel? I'm asking because I have experience a few sets with merely dust underneath the display. They are mostly in grey and literally just a dot. I believe many others have this issue on their sets too. It however does not affect the display. As i mentioned previously, seems like there are many imperfections seen in the new iPad.