iPad Pro IPAD Pro 12.9 Gen 2 Rear Camera and Flashlight Issue

[Bourbon]

Hi All,

A strange issue is now occurring on my device where the rear camera is not working. I am just getting a black screen. The front facing camera is working correctly when I toggle between the two.

I have also tested the flashlight which is also now not working.

I have done a soft reset and factory reset the device and restored vis iCloud.

originally I was thinking a loose connector on the logic board but now as the flash appears to be on a separate connecto, I would be unlikely to have 2 loose connections ?

Has anyone had this issue or any advice. The unit was replaced under warranty for a separate issue 11 months ago so out of warranty

 

[AutomaticApple]

The unit was replaced under warranty for a separate issue 11 months ago so out of warranty

The iPad Pro didn't have AppleCare?

 

[SeanR1]

Hi All,

A strange issue is now occurring on my device where the rear camera is not working. I am just getting a black screen. The front facing camera is working correctly when I toggle between the two.

I have also tested the flashlight which is also now not working.

I have done a soft reset and factory reset the device and restored vis iCloud.

originally I was thinking a loose connector on the logic board but now as the flash appears to be on a separate connecto, I would be unlikely to have 2 loose connections ?

Has anyone had this issue or any advice. The unit was replaced under warranty for a separate issue 11 months ago so out of warranty

I’m not trying to be a jerk, but this happened to me.....I had the damn case cover covering the camera and flash on my 10.5” IPP, so maybe make sure.

 

[Bourbon]

Hi All,

Just to update but thankfully and finally IOS 13.7 has fixed the issue !

Installed update tonight and tried after it had updated, no joy. Then I performed a soft reset by holding home button and power, then it worked.

Previous soft resets on previous versions did not work.