iPad Pro Ipad Pro 12.9 rainbow scratch

[Bolkan]

2 days ago I detected a scratch on my ipad pro’s display. I never put my ipad into the bag without it’s foliocase, ı need help, does anyone has same problem? Is it dead pixel problem or not. I upload photo

 

[ericwn]

Is it a scratch that you can feel with your finger?

 

[AutomaticApple]

2 days ago I detected a scratch on my ipad pro’s display. I never put my ipad into the bag without it’s foliocase, ı need help, does anyone has same problem? Is it dead pixel problem or not. I upload photo View attachment 1660942

It looks like a thin hairline crack. Does the device have a screen protector on top?

 

[Bolkan]

Is it a scratch that you can feel with your finger?

Yes it’s a scratch but ı never use it without case and I always put it laptop case with my folio case. I dont understand how does it happen.

 

[Bolkan]

It looks like a thin hairline crack. Does the device have a screen protector on top?

No it doesnt. How can I fix it or can Apple fix it because ı just bought it 1 month ago.

 

[syy89]

Is it noticeable with the screen off? If not, it’s probably some faulty pixels (but not dead). I returned an 11” iPad Pro back in June because of that right out of the box.

 

[Bolkan]

Is it noticeable with the screen off? If not, it’s probably some faulty pixels (but not dead). I returned an 11” iPad Pro back in June because of that right out of the box.

 

[ericwn]

Yes it’s a scratch but ı never use it without case and I always put it laptop case with my folio case. I dont understand how does it happen.

I think you might have a hard time proofing this to Apple in order for them to accept it as a warranty repair. External scratches may not be caused by you but either an external factor came into play or somebody else damaged it.

Best success either way!