iPad Pro iPad Pro 5th Gen: Touch screen no longer works?

[dpace32]

Hi - we have a 2021 5th generation iPad Pro 12" and when we went to use it this weekend the screen wouldn't respond to touch. We can operate the iPad perfectly fine from a keyboard but no touch. We tried hardware reset, running a full recovery and even updating to the latest iOS 17 with no luck. I wiped out all the data, took it to an Apple store and they want $750 to swap it with a refurb...

Anything else I can try? Apple Care expired a year ago! I feel like this must be software related because the the device is in perfect physical condition and barely moves.

 

[FreakinEurekan]

Hardware fails, for no apparent reason at all. And as you learned, Apple does ZERO repairs on the iPad; even a battery change is a whole-unit swap. That’s why I put monthly AppleCare+ on my iPads as soon as the 2-year AC+ runs out.

The only way you MIGHT get fixed for a reasonable cost, is a non-authorized repair shop. The trouble with those, of course, is that there are no guarantees beyond the level of trust you have with the shop. Best of luck!