iPad Pro iPad Pro factory resetting problem (with Catalina)

[PetteriKiller]

Hi guys!

Sometimes there are things You cannot believe that happen: just did. I just today get a new factory refurbished iPad Pro 10,7". And as I used my iPhone to sync settings I put the iPhone on the top of the extra keyboard I had attached to it -> and guess what happened fast: my iPhone was pressing some button(s) while laying on the keyboard and made my passcode and verified it without me having brightest idea what it is!!!

Well no worry, I decided that I´ll do the iTunes for resett..well, no iTunes anymore in Catalina. It opens anyway window and for the Restore and Update&restore, but does not accept any other option than update&restore -> not possible to restore only.

Well, updating done and now iPad asks for Passcode which I do not have any idea what it could be.

Good grief, I guess the only thing I do is take it back to reseller? They will laugh their arses off, but I'm certainly not going to take my computers back to Mojave and its iTunes, just to realise the same thing happen again..

 

[chabig]

No reseller will take that iPad back, as it’s useless without the passcode (not even iTunes can restore it).

You will have to go to Apple with proof of purchase.

 

[AutomaticApple]

You will have to go to Apple with proof of purchase.

They should've given you a receipt, so hopefully you still have it!

 

[PetteriKiller]

^ Well its Apple reseller where I bought it today.

 

[AutomaticApple]

^ Well its Apple reseller where I bought it today.

Oh yeah...

 

[PetteriKiller]

iPad is now iBad on me - whatever I do it says that "iPad is not in use for 15 minutes".

I guess there's nothing I can do but drink a beer and forget doing anything for the iPad today..
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My case in Nutshell: the iPad does not have the newest iOS and the erasing fails because of the must-have update process to the newest iOS?

 

[PetteriKiller]

Huh, problem solved! I got the hint of using the DFU Restore which I've never used&heard before and that worked!

DFU Restore - iFixit Support

To fix the issues with your device, we’re going to perform a DFU Restore. DFU stands for Device Firmware Update which reloads the software and the firmware of y

help.ifixit.com

^ it does both resetting and updating. No force exit is needed, but Apple-ID and password related to the iPad are.