iPad Pro Ipad Pro, Smart keyboard and MS Word app

[steinrr]

There seems to be a lot of issues with the Word app on iPad Pro (using it with Smart keyboard), which really decreases the productivity.

The bugs seems to be related to going to Home screen and back again into Word app.

Here are some of the bugs:

• Select functionality stops working

Procedure to reproduce:

1. Start a fresh Word app (make sure any previous instances have been shut down first)
2. Observe that you can select text by using the keyboard + holding Shift key
3. Push Home button
4. Push Word app icon again
5. Observe that selecting is no longer working and you have to shut down the Word app to make it work again. You can´t even select using touch on the screen.​

• Command shortcuts stops working

Procedure to reproduce:

1-4. Repeat step 1-4 from above issue
5. Observe that command shortcuts on keyboard (e.g. Copy-paste) does not work anymore. The app needs to be shut down again to make it work again.​

• Storage starts failing

After having used the app a while (and probably switching between apps, saving of documents fails. You then need to shut down the app to make it work again.​

These are just some of the bugs which makes Word on iPad very difficult to use.

Any others having the same issues?

 

[mk313]

There seems to be a lot of issues with the Word app on iPad Pro (using it with Smart keyboard), which really decreases the productivity.

The bugs seems to be related to going to Home screen and back again into Word app.

Here are some of the bugs:

• Select functionality stops working

Procedure to reproduce:

1. Start a fresh Word app (make sure any previous instances have been shut down first)
2. Observe that you can select text by using the keyboard + holding Shift key
3. Push Home button
4. Push Word app icon again
5. Observe that selecting is no longer working and you have to shut down the Word app to make it work again. You can´t even select using touch on the screen.​

• Command shortcuts stops working

Procedure to reproduce:

1-4. Repeat step 1-4 from above issue
5. Observe that command shortcuts on keyboard (e.g. Copy-paste) does not work anymore. The app needs to be shut down again to make it work again.​

• Storage starts failing

After having used the app a while (and probably switching between apps, saving of documents fails. You then need to shut down the app to make it work again.​

These are just some of the bugs which makes Word on iPad very difficult to use.

Any others having the same issues?

[doublepost=1523549962][/doublepost]I just tried select, cut, copy & paste using the steps you outlined above & it works perfectly for me. No issues at all.

I’m on a 9.7” iPad Pro FWIW.

 

[steinrr]

[doublepost=1523549962][/doublepost]I just tried select, cut, copy & paste using the steps you outlined above & it works perfectly for me. No issues at all.

I’m on a 9.7” iPad Pro FWIW.

Very, very strange. Do you select using the Smart keyboard (shift+arrows)? Is it the Apple Smart keyboard you are using?

 

[mk313]

Very, very strange. Do you select using the Smart keyboard (shift+arrows)? Is it the Apple Smart keyboard you are using?

Yes to both questions.

 

[steinrr]

Yes to both questions.

Ok - thank you. Maybe I need to try to uninstall Word app and reinstall it.

BTW - do you also have an Apple Pencil connected?

 

[mk313]

Ok - thank you. Maybe I need to try to uninstall Word app and reinstall it.

BTW - do you also have an Apple Pencil connected?

I have an Apple Pencil that I use occasionally on that iPad, so it is connected but I don’t use it often and it was not in the same building when I did my test.

 

[steinrr]

Thanks to mk313 I managed to solve the issue. I reinstalled the Word app, and then the issue was gone.

After further investigation, I found out that the setting in "Settings - Word" called "Auto-format as type" breaks the keyboard selection (and many other things) if you turn it off. This is probably a bug in the app.

So this solves a lot of issues in the Word app, but I still have one issue, which were the reason that made med adjust this settings some time ago.

I normally write in Norwegian, and when I do, Word changes "i" to "I", which is totally wrong in Norwegian. I have not been able to find a way of disabling this.

I have tried:

* Disabling "Auto-format as you type" in "Settings - Word"
* Disabling "Auto-Capitalisation", "Auto-correction", "Predictive English" in "Settings - General - Keyboards"
* Disabling "Auto-Capitalisation", "Auto-correction" in "Settings - General - Keyboards - Hardware Keyboard"

Nothing seems to work.

Any ideas? I will also post a separate topic about this.