iPad prompts for email/password that's not mine - Help

[RedlegsFan]

On my recently purchased iPad Pro 10.5, I set up via an iCloud backup of my old iPad Air 2. Now I am getting prompts to log into to, I believe iTunes, using some weird email address that is not associated with me. After doing some quick research, I have determined I MIGHT have downloaded a pirated song, or maybe even an app way back when when I jailbroke an old iPad or something..? But I am trying to find out how to fix this without having to blow my iPad up and start new, without using my old backup.

I am thinking I just need to find either the song or the app, that is tied to this random email address and delete it. Any idea if that is correct and if so, how can I go about this?

Thank you

 

[1k9]

Can’t you just restore to new?

 

[Newtons Apple]

On my recently purchased iPad Pro 10.5, I set up via an iCloud backup of my old iPad Air 2. Now I am getting prompts to log into to, I believe iTunes, using some weird email address that is not associated with me. After doing some quick research, I have determined I MIGHT have downloaded a pirated song, or maybe even an app way back when when I jailbroke an old iPad or something..? But I am trying to find out how to fix this without having to blow my iPad up and start new, without using my old backup.

I am thinking I just need to find either the song or the app, that is tied to this random email address and delete it. Any idea if that is correct and if so, how can I go about this?

Thank you

Hope you bought it from Apple and still have the receipt. With the receipt Apple may fix this for you.

 

[RedlegsFan]

No, its not really the iPad thats the issue, its my iCloud backup. and yes I guess I could just restore from new, but I am trying to avoid that if I can, if all it takes is me removing a song or an app that is tied to this email address

 

[ericwn]

It may come down to you doing a restart and trying your apps piece by piece. Could it also be something like family sharing that once was set up with your iCloud account and now maybe not used anymore?

 

[BrianBaughn]

Clean it up with a "Restore as New" and not from a backup. I'm pretty sure Apple doesn't provide a neat way to see all of your purchases. A sloppy way...yes.

 

[RedlegsFan]

Clean it up with a "Restore as New" and not from a backup. I'm pretty sure Apple doesn't provide a neat way to see all of your purchases. A sloppy way...yes.

Yeah, that might be my only option. I removed a few apps that I have had for several years, that could be the culprit. If that doesn't work, I will do a restore as new.

 

[1k9]

Restore to new then restore from I tunes and leave out your music. That should help define if the pirated song as the culprit and go from there.

Not really sure I understand your statement
“Now I am getting prompts to log into to, I believeiTunes, using some weird email address that is not associated with me.” What do you mean “I believe iTunes” ?

 

[RedlegsFan]

That is just what pops up... it prompts me to sign into iTunes with that strange email address. At their time I posted this, I wasn’t sure what the prompt was asking me to sign into...

 

[steve62388]

You're correct. There's a good chance you have a song in there somewhere that you downloaded illegally and it still has the other user's ID on it.