All iPads Ipad won't update

[ab2c4]

Ipad Air 2 running 8.3. When I try to update it over wifi it says "unable to check for update", yet it definitely is on wifi and has internet access. When I hook it up to a Mac it gives me two options: Setup as new ipad, or Restore from backup. I don't want to do either since it is a work ipad. I just want to update the OS to the latest version.

Any suggestions?

 

[AutomaticApple]

Ipad Air 2 running 8.3. When I try to update it over wifi it says "unable to check for update", yet it definitely is on wifi and has internet access. When I hook it up to a Mac it gives me two options: Setup as new ipad, or Restore from backup. I don't want to do either since it is a work ipad. I just want to update the OS to the latest version.

Any suggestions?

Have you tried hard resetting the iPad?

 

[ab2c4]

Have you tried hard resetting the iPad?

Yes, as well as a second wifi network connection. No luck yet.

 

[960design]

Ipad Air 2 running 8.3. When I try to update it over wifi it says "unable to check for update", yet it definitely is on wifi and has internet access. When I hook it up to a Mac it gives me two options: Setup as new ipad, or Restore from backup. I don't want to do either since it is a work ipad. I just want to update the OS to the latest version.

Any suggestions?

1. Download Apple Configurator on your Mac from the Apple App Store.
2. Open the app.
3. Connect iPad.
4. Apple Configurator will ID iPad
5. Control Click iPad
6. Update

Reply to this thread if you have any issues.

Boring Stuff:
Your iPad is currently running iOS and needs to update to iPadOS. I believe there was a migration from iOS12 -> iPadOS 13.

 

[Shirasaki]

Is your iPad Air a cellular model?

 

[Consultant]

Ipad Air 2 running 8.3. When I try to update it over wifi it says "unable to check for update", yet it definitely is on wifi and has internet access. When I hook it up to a Mac it gives me two options: Setup as new ipad, or Restore from backup. I don't want to do either since it is a work ipad. I just want to update the OS to the latest version.

Any suggestions?

Where's the backup?
Ask work IT if it's a work iPad. Maybe they disabled update.

Or it's something like this:

Apple Reminds iPhone 5 Owners to Update to iOS 10.3.4 by November 3

Apple has started advising iPhone 5 owners to update to iOS 10.3.4 before November 3, otherwise several key functions like iCloud and the App Store...

www.macrumors.com

 

[ab2c4]

1. Download Apple Configurator on your Mac from the Apple App Store.
2. Open the app.
3. Connect iPad.
4. Apple Configurator will ID iPad
5. Control Click iPad
6. Update

Reply to this thread if you have any issues.

Boring Stuff:
Your iPad is currently running iOS and needs to update to iPadOS. I believe there was a migration from iOS12 -> iPadOS 13.

I will try that, thank you.
[automerge]1584103778[/automerge]

Is your iPad Air a cellular model?

It's wifi only.
[automerge]1584103921[/automerge]

Where's the backup?
Ask work IT if it's a work iPad. Maybe they disabled update.

Or it's something like this:

Apple Reminds iPhone 5 Owners to Update to iOS 10.3.4 by November 3

Apple has started advising iPhone 5 owners to update to iOS 10.3.4 before November 3, otherwise several key functions like iCloud and the App Store...

www.macrumors.com

I am in IT, updates haven't been disabled. This was an ipad that was found (don't ask me from where, it was just handed to me) from years ago and now they want it updated and given out again.

 

[ab2c4]

1. Download Apple Configurator on your Mac from the Apple App Store.
2. Open the app.
3. Connect iPad.
4. Apple Configurator will ID iPad
5. Control Click iPad
6. Update

Reply to this thread if you have any issues.

Boring Stuff:
Your iPad is currently running iOS and needs to update to iPadOS. I believe there was a migration from iOS12 -> iPadOS 13.

That worked perfectly, thank you very much for your help.