iPadOS 18.0/18.0.1 - FaceTime Broken

[stocklen]

Hi all

A really odd one. Ive been drawn into troubleshooting and trying to fix this on my mum's iPad and im completely stumped.

Basically, her 10th Gen iPad was fine.... she FaceTimes her sister every day for about an hour and has done so for a long time.

Immediately since upgrading to iPadOS 18 she has been unable to maintain a FaceTime connection for more than a few minutes. Sometimes 5, sometimes 10 but it always disconnects with an error.

I was hoping that 18.0.1 magically fixed it but it hasnt.

Ive ruled out everything I can. She is able to have long connections using her iPhone on iOS18 thats still fine but its just the iPad that wont play ball anymore.

I tried a few things including resetting the network settings but its had no effect.

Has anyone seen this on their 10th gen iPad since iPadOS18? Any ideas what might be causing it?

All advice welcome. Thanks.

 

[StoneJack]

just do full reset.
Might be also hardware defect but lets hope for software glitch.

 

[stocklen]

just do full reset.
Might be also hardware defect but lets hope for software glitch.

im tempted but don't want to go through the faff (especially as its my mums iPad and she will be anxious doing something drastic even though I know its fine)...

Its definitely down to iPadOS18 but surprised that others don't seem to be experiencing issues even if its only a handful of people.

Tempted to wait until 18.1 and see if that makes a difference.

 

[StoneJack]

U may try to downgrade to 17