Iphone 11 can't be seen by iMac and itunes

[bobcaryh]

Hi all
I backup my phone to my mac using iTunes. I just got the 11 pro max. I am trying to restore the backup and my mac can't see the phone. I connect and don't get a charging indicator, etc. iTunes shows no phone icon to click on. I am on all the latest software on the mac. The phone is iOS 13 of course, the backup was from 12.4.1 but the computer acts like the phone just isn't there. I tried the cable on a usb charger and the same thing happens.

Can we use old usb lightning cables or does it have to be a USB C lightning cable? If we need USB C I guess I am in trouble as my 2015 iMac doesn't have it, or is there an adapter available?

 

[bobcaryh]

Anyone else had this issue? Regular USB lightning cables wont work anymore?

 

[DeltaMac]

Sounds like you have a bad cable.
Have you tried a different one yet?

 

[bobcaryh]

Tried 3. They all work with my xs max. Not with the 11 pro. I ordered a USB to USB C adapter from amazon. Kind of lame if the original cables wont work.

 

[bobcaryh]

Tried a 4th,now it works. The other 3 cables work with the XS,not the 11. Very odd. They are amazon cables and I've never had issues. This is an apple cable and it works.

 

[Emtbill]

Havent had any issues on the iPhone 11, but notice a small update for MBA this morning.

 

[bobcaryh]

Does anyone know if apple locked out aftermarket cables? That is the only thing i see different with the cables that didn't work (amazon) and the one that did work (apples). These are regular usb lightning cables as my iMac 2015 doesn't have USB c to plug the supplied cable into.

 

[eyoungren]

Are you running the absolute latest version of iTunes? And when I ask that question I mean the actual latest and not the latest that your Mac is capable of running (there is often a difference).

If the latest version can run on your Mac and you are using that latest version, have you tried a different USB port?