iPhone 11 Does Not Send Any Media over iMessage on Cellular Data

[b1055]

My iPhone 11 Pro on latest software does not send pictures, videos, or even pre-load links to websites on iMessage unless I am connected to Wifi. I (think) i've checked all settings, done resets with service provider, and restored iPhone, but the issue remains.

Additionally it is not a hardware issue because when I restore the iPhone to new, it sends pictures fine. The issue occurs again once I restore from my backup. It seems the issue is saved with my backup.

Any tips, recommendations, and fixes are welcome!

 

[0128672]

And can you confirm you're on 14.6? You said latest, but it's best to be specific.

It sounds like there's a setting in your backup that's not enabled but is enabled when you restore as new. Check Settings > Cellular > scroll down to the bottom of the screen to see whether iCloud Drive is enabled. Its description says: "When not connected to Wi-Fi, use cellular network to transfer documents and data." No guarantee this is the fix but it's a good first step.

Edited: you could also try Reset All Settings on the backup-restored version in case it's another setting, but so far I can't find what that might be.

 

[b1055]

And can you confirm you're on 14.6? You said latest, but it's best to be specific.

It sounds like there's a setting in your backup that's not enabled but is enabled when you restore as new. Check Settings > Cellular > scroll down to the bottom of the screen to see whether iCloud Drive is enabled. Its description says: "When not connected to Wi-Fi, use cellular network to transfer documents and data." No guarantee this is the fix but it's a good first step.

Edited: you could also try Reset All Settings on the backup-restored version in case it's another setting, but so far I can't find what that might be.

Yep 14.6 and Cloud Drive is on. All settings have been reset already.

 

[b1055]

Still struggling with this bizarre issue.