Iphone 11 screen unresponsive

[WDKinley]

Hi there,

My iphone 11 screen is completely unresponsive. I've done the forced restart many times and the screen will not respond to any touch input.

I thought that maybe I'd do a factory reset.... but since I cannot unlock the phone I can't back up the phone to the mbp first (unlock iphone to use accessories alert on lock screen)... and I really don't want to lose all my photos / etc.

I am 100 miles from the nearest apple store... I'm really hoping to not have to go to the genius bar to solve this one.

Does anyone have a possible solution for me?

 

[Lekro]

There is a replacement program for iPhone 11 touch issues. An apple store or service provider will replace the screen.

 

[WDKinley]

Unfortunately my serial number falls out of range for the free replacement.

 

[Lyric9]

You're still within your warranty period right? The 11 series isn't that old. Or am I just spoiled by European warranty...

 

[Applicator]

Same here. Mine was made in September, so not covered by the extended warranty program. damned!