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Exorthium

macrumors member
Original poster
Jan 17, 2020
45
48
Amsterdam, the Netherlands
Hi. My iPhone 12 Pro since launch has had this issue where the display doesn't fully turn off the pixels when black content is shown. I went to the Apple Store in Amsterdam today and they basically told me they cannot reproduce the issue (even though I've shown them multiple videos of the problem).

I was wondering what my best option is to get this issue fixed. I simply cannot keep travelling an hour to Amsterdam and back just to be told that they cannot service my device, even though it's within the 1 year guarantee.


 

now i see it

macrumors G4
Jan 2, 2002
11,256
24,286
Buy another one and compare. If they both do it - that’s how they all are. If only yours does it, it’s defective and needs to be replaced. Something like that can’t be repaired.
Return the test mule within 14 days to get a refund.
 

Exorthium

macrumors member
Original poster
Jan 17, 2020
45
48
Amsterdam, the Netherlands
Buy another one and compare. If they both do it - that’s how they all are. If only yours does it, it’s defective and needs to be replaced. Something like that can’t be repaired.
Return the test mule within 14 days to get a refund.

My dad has an iPhone 12 Pro and his does not do it. The problem I'm facing is that Apple Employees NEED to see the issue to be able to do any warranty claim for the device. Obv the issue is only present at night when my eyes are adjusted to the darkness. When I'm watching or typing anything it just keeps flickering which annoys me a lot. During the day it's completely fine as I do not notice it.
 
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