iPhone 14 Pro Network Hardware Failed

[Th3Hunt3d]

My wife was on a domestic US flight and joined the WiFi during the flight. After the flight ended she was no longer to get a cellular connection. We received the error “an update is required to use cellular data.” in settings > cellular.

https://imgur.com/a/ywaZkyB

After going through both apple support and a Genius Bar appointment they said “multiple hardware components are failing the diagnostic”. We are not prone to dropping phones so we don’t have AppleCare. But the repair was $500 and out of the 1 year warranty (full phone replacement except screen and cameras). It’s unbelievable that apple only does a 1 year warranty for manufacturing defects on a “pro” phone.

Have there been an increase in hardware failures with the 14 chips?

 

[chabig]

Have there been an increase in hardware failures with the 14 chips?

I'm sorry this happened to you, but no. You just got unlucky. All products are liable to fail. It could have happened to anyone.

 

[joeblack007]

It’s unbelievable that apple only does a 1 year warranty for manufacturing defects on a “pro” phone.

The 1yr warranty is plenty of time for a manufacturer defect to occur. As a matter of fact, it’s typically going to happen inside of 3 months. Whenever I spoke with a customer in your situation, I would gather all the facts and then create a one-time exception to have the device replaced at the cost of a battery repair (for that model). I would limit the repair based on the Apple Store finding no physical damage, no modifications, and no liquid damage. That way, we’re all on the same page if something is found. Why not (gently) plead your case to a Senior Advisor and ask for this exception. They can easily notate your case and make your appointment back to the store.

 

[Th3Hunt3d]

I followed the above and maybe I did it wrong but they were only willing to give me an extra $150 on the trade in (so about $300). I guess it’s better than the original $143 but geez they really think everyone should have AppleCare. I got the feeling after the fact that if I had bought AppleCare on the phone we bought to replace it maybe they would have done more. 👎🏼 gross.

 

[BugeyeSTI]

I followed the above and maybe I did it wrong but they were only willing to give me an extra $150 on the trade in (so about $300). I guess it’s better than the original $143 but geez they really think everyone should have AppleCare. I got the feeling after the fact that if I had bought AppleCare on the phone we bought to replace it maybe they would have done more. 👎🏼 gross.

1 year warranty on electronics is very typical in the U.S. When a device is as expensive as the Pro Phones or iPads you need extended warranties to cover the cost as replacement/repair out of warranty is expensive. Most devices don't fail within 3 years if treated properly but premature hardware failure does happen. You gambled with not purchasing Applecare+ and unfortunately you lost. I have never purchased it until the iPhone X because I've never needed it but, they cost so much to replace out of warranty so I opted to buy extra protection. My X never had an issue for the almost 6 years I used it so Apple got free money from my purchase of Applecare+ so I lost on that bet. It really goes bot ways, sometimes you win and sometimes you lose