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iPhone 15 Pro Max Iphone 15 Pro Max speaker crackling on high volume

2

2kPro

macrumors newbie
Original poster
Sep 21, 2023
5
5
Hello everyone!
Received my new 15 PM on the 22nd. Been happy with it ever since. Does everyone experience speaker crackling issue on high volume? The speaker crackling issue happens when 1) On high volume watching video or listening to music 2) On regular phone calls (high volume on speaker) . However, even on high volume, crackling doesn't happen all the time. I'd say, on regular phone calls with speaker on, crackling noise happen more often, and the crackling noise only happen on the top earpiece speaker.
Is it a defect? Should i get it replaced? Other than this, the phone is great.

Thank you!
 
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A speaker is a physical object that vibrates. The only thing that might be fixed software side is lowering the maximum volume a bit.

Also…..who uses their speaker at MAX volume? I swear people are going deaf, lmao
 
jonnyb098 said:
A speaker is a physical object that vibrates. The only thing that might be fixed software side is lowering the maximum volume a bit.
Click to expand...

Audio output is not just the speaker. Crackling output affected Intel Coffee Lake based MacBook Pros and was fixed after software updates. It also affected some Coffee Lake based Windows laptops. Interference between components can occur, so can bugs in playing back certain codecs.
 
So I bought an iPhone 15PM last week and have been testing it for some days now. I just tried to play music and the earpiece rattles a lot above a certain level. The best scenario I can reproduce it is by playing the first seconds of the music "Sunroof" on Spotify or Apple Music. I am super annoyed by this rattling sound, so I've done some research and I’ve found a lot of people with the same problem, they’ve had their phones replaced and it still happens on the replacement unit. I also tried at a store and I can definitely tell all of them have the same problem (15 pro and regular 15s). Can it be fixed through software? Does anyone also have the same speaker problem? Will Apple acknowledge this issue like they did with overheating? Seems unacceptable for such an expensive device.
 
Are you still experiencing this issue? Have you replaced the device? I am facing the same issue and I am pretty concerned they might not fix it... not much public people (like YouTubers or even MacRumors) is taking about it.
 
The odds are much higher of it being a hardware issue than software. Software would be if it randomly happens at most volumes. Hardware is if it happens all the time at high volumes. Take it back if for repair or exchange if so
 
NdTonks said:
The odds are much higher of it being a hardware issue than software. Software would be if it randomly happens at most volumes. Hardware is if it happens all the time at high volumes. Take it back if for repair or exchange if so
Click to expand...
It seems to happen on different sounds, but not all the time for me. It seems that some frequencies are affected and others are not. The ones affected rattle on any volume, being much more noticeable, of course, on higher volumes. This is why I think it can possibly be tuned through software. But not quite sure.
 
The music I listen too or movies I've watched haven't had any speaker rattle at normal volume level. I haven't listened to "Sunroof" so I can't say whether that causes the distortion you're describing. I don't listen to music or other content at max volume because phone speakers suck compared to a HomePod, Bluetooth speaker, headphones, ect..
 
Last edited:
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daniel_andradec said:
It seems to happen on different sounds, but not all the time for me. It seems that some frequencies are affected and others are not. The ones affected rattle on any volume, being much more noticeable, of course, on higher volumes. This is why I think it can possibly be tuned through software. But not quite sure.
Click to expand...
Hi, I'm having the exact same issue, it does happen in certain frequencies, noticeable at higher volume sounds. I have encountered some websites indicating the problem is still happening with ios 17.1 update. I'm also not sure if replacement will solve the problem as there are also some people experiencing the issue with new one and even some users of Iphone 15 Pro.

I think we should send a detailed email to Apple about the issue. And consulting to the local Apple store will make it more clear.

So Daniel, let's get in touch with Apple today and share the outcome here when they return to us! Let's see what they can offer.
 
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ozankaya said:
Can you try on your device? Make it %100 and listen to different sounds especially with high pitch.

Also can you try that when you turn on the speaker?

Somebody on the internet shared this:
https://imgur.com/a/INCajCX

It is the exact representation.
Click to expand...
This is EXACTLY what I am experiencing. I hope they can fix it through software or at least acknowledge it publicly and replace the defective devices, if it is hardware related.
 
daniel_andradec said:
This is EXACTLY what I am experiencing. I hope they can fix it through software or at least acknowledge it publicly and replace the defective devices, if it is hardware related.
Click to expand...
Meanwhile there are the front camera issues that everybody seems to be having:

www.tiktok.com

TikTok · Chris ð

643 likes, 43 comments. âApple, are you gonna address this or nahâ
www.tiktok.com www.tiktok.com

piunikaweb.com

iPhone 15 Pro Max camera grainy, blurry or going out-of-focus

The iPhone 15 Pro Max camera is taking grainy, blurry or out-of-focus photos. Well, you are not alone, many users have reported the matter.
piunikaweb.com piunikaweb.com

www.tiktok.com

TikTok · Alyssa & Dallin

105K likes, 1118 comments. “Any suggestions???”
www.tiktok.com www.tiktok.com

Here there are some people addressing the problem and a well-written article about it. This is happening on front camera but there are also rumours that automatic exposures are bad when using 24,35 mm lens.

Can you try that on your device and let me know if you have something similar?
 
ozankaya said:
Hi, I'm having the exact same issue, it does happen in certain frequencies, noticeable at higher volume sounds. I have encountered some websites indicating the problem is still happening with ios 17.1 update. I'm also not sure if replacement will solve the problem as there are also some people experiencing the issue with new one and even some users of Iphone 15 Pro.

I think we should send a detailed email to Apple about the issue. And consulting to the local Apple store will make it more clear.

So Daniel, let's get in touch with Apple today and share the outcome here when they return to us! Let's see what they can offer.
Click to expand...
I contacted Apple Support and they didn't help me at all. They said they had never heard about this issue and ran diagnostics on my device to conclude there were no defective parts at all. They then scheduled an Advanced Support call for me but the employee told me they can't do much about it here in my country, since I have the US model. Is there any way I can contact Apple that they would treat me more seriously? Maybe send an email or something? It is so disappointing for such an expensive device...
 

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I don’t think the speaker should crack at all. The speaker on my iPhone 13 is crystal clear… you need to figure out if it’s a software or hardware issue.
 
Andeddu said:
I don’t think the speaker should crack at all. The speaker on my iPhone 13 is crystal clear… you need to figure out if it’s a software or hardware issue.
Click to expand...

What is the easiest way to find out whether it is a hardware related issue?

Any suggestions?

I have read on reddit that 15 pro series has more sound volume capacity than the oldest series. Might this be the reason for the crack?
 
ozankaya said:
Meanwhile there are the front camera issues that everybody seems to be having:

www.tiktok.com

TikTok · Chris ð

643 likes, 43 comments. âApple, are you gonna address this or nahâ
www.tiktok.com www.tiktok.com

piunikaweb.com

iPhone 15 Pro Max camera grainy, blurry or going out-of-focus

The iPhone 15 Pro Max camera is taking grainy, blurry or out-of-focus photos. Well, you are not alone, many users have reported the matter.
piunikaweb.com piunikaweb.com

www.tiktok.com

TikTok · Alyssa & Dallin

105K likes, 1118 comments. “Any suggestions???”
www.tiktok.com www.tiktok.com

Here there are some people addressing the problem and a well-written article about it. This is happening on front camera but there are also rumours that automatic exposures are bad when using 24,35 mm lens.

Can you try that on your device and let me know if you have something similar?
Click to expand...
Cameras are fine here, I don't have this issue. However, this is something easily addressable through software. The speaker issue is what concerns me the most.
 
ozankaya said:
What is the easiest way to find out whether it is a hardware related issue?

Any suggestions?

I have read on reddit that 15 pro series has more sound volume capacity than the oldest series. Might this be the reason for the crack?
Click to expand...
Water damage or just a blown speaker could cause your issue. You need to speak to other people with the same phone and compare or visit your local Apple Store and speak to a Genius.

If anything with bass consistently crackles, I would say it’s hardware rather than software. There was an issue with the iPhone 8 however it was fixed via software. You’ll just need to go down to the process of elimination to figure out if it’s a hardware issue or not.
 
I've been to the Apple Store and all devices they had there were crackling on some frequencies. There is no chance it's been water damaged or blown, since my device is brand new and I take good care of it. However, it's great to know they have already fixed speaker issues through software before. I hope they do it with the iPhone 15 lineup too, since it's such a pain for me to have to go through the replacement process here where I live.
 
ozankaya said:
Can you try on your device? Make it %100 and listen to different sounds especially with high pitch.

Also can you try that when you turn on the speaker?

Somebody on the internet shared this:
https://imgur.com/a/INCajCX

It is the exact representation.
Click to expand...

Uh, no way I am going to crank my volume up to 100%. I would never need a volume like that and I do not wish to blow the speaker which there is a possibility that you have done.
 
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I am pretty much sure that an iPhone speaker shouldn't blow up within less than a month of usage... and if that's the case, it will eventually happen to everyone that has these new iPhones, since nobody here has been doing something abnormal to their phones. So I don't think that's the case at all.
 
2kPro said:
Hello everyone!
Received my new 15 PM on the 22nd. Been happy with it ever since. Does everyone experience speaker crackling issue on high volume? The speaker crackling issue happens when 1) On high volume watching video or listening to music 2) On regular phone calls (high volume on speaker) . However, even on high volume, crackling doesn't happen all the time. I'd say, on regular phone calls with speaker on, crackling noise happen more often, and the crackling noise only happen on the top earpiece speaker.
Is it a defect? Should i get it replaced? Other than this, the phone is great.

Thank you!
Click to expand...
Return it and get the replacement you deserve
 
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