TLTR: Camera focusing issues in third party apps, have called Apple support, diagnostics of components ran by Apple support suggests it is functioning as normal. Have insisted a book-in with local apple store in 2 days time for on-site support. Anyone else having this issue?
iPhone 16 Pro iOS 18.0.1
Wondering if anyone else is having issues with their camera not auto-focusing at distances of closer than 20cm (8")?
Google translate (lens) or Australian McDonald's app.
I am missing another iPhone 16 Pro so am unable to compare so wondering if anyone on MR has any thoughts to add or advice prior to my appointment in 2 days at the Appple store?
iPhone 16 Pro iOS 18.0.1
Wondering if anyone else is having issues with their camera not auto-focusing at distances of closer than 20cm (8")?
Google translate (lens) or Australian McDonald's app.
- screenshot images attached for reference approx distances 6", 8", 15" ; Google translate app.
- Phone's camera app functions fine for both video recording and photo taking
- Activating camera on other third party apps that does allow for manual focus-on-tapping will work such as Facebook messenger app -> attach -> camera icon -> camera initially not clear but tapping screen does successfully focus. It is bothersome though. Would have to tap multiple times and wait for a few second delay for it to, what i suspect, switch lenses.
- In certain apps that don't appear to change focus-on-tap: have tried tapping on the screen to focus - it won't change focal length unless if I manually move further away
- iPhone 12 Pro & 13 Pro also running same iOS version 18.0.1 available from family members operates and focuses fine with third party apps such as Google translate and the McDonald's app
- Apple phone support screen shared and directed to reset-all settings; did not result in any functional changes
- Apple phone support screen shared and directed to run diagnostics; results were that everything functioning normally
- They concluded that this is within "normal operation" and that you I need to move further away. However, I have reiterated that all other phone models I have on hand can auto focus on third party apps at distances that is much closer to what I am required to with my 16 Pro
I am missing another iPhone 16 Pro so am unable to compare so wondering if anyone on MR has any thoughts to add or advice prior to my appointment in 2 days at the Appple store?
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