Iphone 5s keeps shutting off randomly

[n43em]

Normally, my 5s would shut down at around 5-10%

However, whenever I put my 4g on, even if it's on 40%, my phone would just shut down, and apparently the whole of the battery has been drained.

I also have a problem charging - I charge with my lightning cable, and I have to get it in a perfect position to charge.

My brothers' lightning cable works perfectly on his iphone, but on mine, i have to get it on a precise position for it to work.

Any help would be appreciated!

 

[JamesMB]

Normally, my 5s would shut down at around 5-10%

However, whenever I put my 4g on, even if it's on 40%, my phone would just shut down, and apparently the whole of the battery has been drained.

I also have a problem charging - I charge with my lightning cable, and I have to get it in a perfect position to charge.

My brothers' lightning cable works perfectly on his iphone, but on mine, i have to get it on a precise position for it to work.

Any help would be appreciated!

Sounds like you have two separate problems. The first is probably a bad battery. The second is usually caused by an obstruction (lint) in the charging port, and is easily cleaned out with a wooden or plastic toothpick.

 

[n43em]

Sounds like you have two separate problems. The first is probably a bad battery. The second is usually caused by an obstruction (lint) in the charging port, and is easily cleaned out with a wooden or plastic toothpick.

Your second solution worked, thanks! Surprisingly I originally thought it was just random fluff, and I was scared to put a lot of pressure in case I damage the charging port.

 

[EdwardSmith36]

hey, it's not your look out. Just call the apple customer support & ask them to rectify the problem or make a replacement in instant.

 

[xixi.li]

calling the apple customer support for help~