Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iphone 5s randomly restarts with blue screen

A

arekm

macrumors newbie
Original poster
Jan 8, 2014
24
34
iphone 5s, 64GB version, was working fine (iOS 8.2 for almost a month) but recently started to restart at random times.

Did firmware upgrade (via DFU mode) and setup as new phone - it still restarts. When it restarts blue screen appears for a while and this gets logged, below.

iOS 8.3 did not help - still restarts.

Is this some known hardware iphone bug?

{"bug_type":"110","os_version":"iOS 8.3 (12F70)"}
Incident Identifier: 3B413D96-BFD7-4D5F-A805-5BA608493694
CrashReporter Key: 0f717d854641650b2731f8ad7b293e489a4ec3a7
Hardware Model: iPhone6,2
Date/Time: 2015-04-09 06:31:53.815 +0200
OS Version: iOS 8.3 (12F70)

panic(cpu 0 caller 0xffffff801ef2324c): "i2c1::_checkBusStatus Bus is still in a bad state; last read status 00010110 xfer 00000000 fifo 00000000 for device als"
Debugger message: panic
OS version: 12F70
Kernel version: Darwin Kernel Version 14.0.0: Sun Mar 29 19:47:37 PDT 2015; root:xnu-2784.20.34~2/RELEASE_ARM64_S5L8960X
iBoot version: iBoot-2261.20.20
secure boot?: YES
Paniclog version: 3
Kernel slide: 0x000000001c200000
Kernel text base: 0xffffff801e202000
Epoch Time: sec usec
Boot : 0x5525fe48 0x00000000
Sleep : 0x55260024 0x0003867e
Wake : 0x55260064 0x000a49a7
Calendar: 0x552600a7 0x000cec40

Panicked task 0xffffff80009a6b20: 27387 pages, 170 threads: pid 0: kernel_task
panicked thread: 0xffffff8000b0d7f0, backtrace: 0xffffff80008ab900
lr: 0xffffff801e2e23e8 fp: 0xffffff80008ab960
lr: 0xffffff801e2225fc fp: 0xffffff80008ab9c0
lr: 0xffffff801ef2324c fp: 0xffffff80008aba40
lr: 0xffffff801ef22e1c fp: 0xffffff80008aba70
lr: 0xffffff801ef22b30 fp: 0xffffff80008abaa0
lr: 0xffffff801e8eba40 fp: 0xffffff80008abac0
lr: 0xffffff801e8eb8a8 fp: 0xffffff80008abaf0
lr: 0xffffff801e5e4d68 fp: 0xffffff80008abb50
lr: 0xffffff801e8ec3ac fp: 0xffffff80008abbb0
lr: 0xffffff801f01a2e4 fp: 0xffffff80008abc00
lr: 0xffffff801e5e416c fp: 0xffffff80008abc40
lr: 0xffffff801e5e2474 fp: 0xffffff80008abc70
lr: 0xffffff801e5e2598 fp: 0xffffff80008abca0
lr: 0xffffff801e2df3a0 fp: 0x0000000000000000


********* Dumping thread state and stacks *********

Task 0xffffff80009a6b20: 27387 pages, 170 threads: pid 0: kernel_task
thread 0xffffff801e73b3b0
kernel continuation: 0xffffff801e2a03d8

thread 0xffffff80009b07f0
kernel continuation: 0xffffff801e230988

thread 0xffffff80009b0000
kernel continuation: 0xffffff801e22c0d4

thread 0xffffff80009b17f0
kernel continuation: 0xffffff801e247004

thread 0xffffff80009b1000
kernel continuation: 0xffffff801e24731c

thread 0xffffff80009b27f0
kernel backtrace: ffffff801a123bf0
0xffffff801e22fee4
0xffffff801e251f64
0xffffff801e2df3a0

thread 0xffffff80009b2000
kernel continuation: 0xffffff801e24aca4

thread 0xffffff80009b57f0
kernel backtrace: ffffff801a133bf0
0xffffff801e22fee4
0xffffff801e2c805c
0xffffff801e2df3a0

thread 0xffffff80009b5000
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b0f7f0
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b1c000
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b2d000
kernel continuation: 0xffffff801e29c584

thread 0xffffff8000b407f0
kernel continuation: 0xffffff801e520bec

thread 0xffffff8000b40000
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b497f0
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b4d7f0
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b4d000
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b527f0
kernel continuation: 0xffffff801e5e24d0

thread 0xffffff8000b547f0
[...]
Click to expand...
 
arekm said:
iphone 5s, 64GB version, was working fine (iOS 8.2 for almost a month) but recently started to restart at random times.

Did firmware upgrade (via DFU mode) and setup as new phone - it still restarts. When it restarts blue screen appears for a while and this gets logged, below.

iOS 8.3 did not help - still restarts.

Is this some known hardware iphone bug?
Click to expand...

yeah, the screen flashing blue or red is almost always a hardware issue. If restoring didn't fix the issue, its hardware. If you're still in warranty, contact apple.
 
Ok. Any idea what "als" device is ? (In logs there is "panic ... for device als").

Unfortunately out of warranty but there is 2 year consumer protection in EU, I'll try that.
 
I've been struck with this issue multiple times on my 128 GB iPhone 6 Plus, which was fine until today. Blue screen then reboot; I can usually tell when this is going to happen because my iPhone starts to run quite hot.

Now, after turning off wifi calling and turning it back on, wifi calling won't activate at all, so I have no cell coverage in my house. Great. Also on T-Mobile.

On the bright side, maybe T-Mobile is trying to fix their wifi calling, which could be causing this problem... On the other hand, my iPhone just rebooted again. :-(
 
Someone needs to get the news involved. The problem is spreading like wildfire - a known issue for a few years with it spreading like a storm over the past few months, across all providers and within the US and overseas. Apple is NOT acknowledging, owning, giving a statement, nothing - nor do they seem to know (or are willing to admit) the actual cause, let alone making it a number one top priority to find the resolution. Replacing iphones with new iphones won't help - they've either got hardware malfunctions or there's some kind of virus being spread. :(


arekm said:
iphone 5s, 64GB version, was working fine (iOS 8.2 for almost a month) but recently started to restart at random times.

Did firmware upgrade (via DFU mode) and setup as new phone - it still restarts. When it restarts blue screen appears for a while and this gets logged, below.

iOS 8.3 did not help - still restarts.

Is this some known hardware iphone bug?
Click to expand...
 
My 5-s has been doing the same thing for a few months. It usually happens in the middle of the night, starting with a buzz-buzz... then alternating blue and black screens. The phone needs to be rebooted every morning. Sometimes it's usable within a few minutes after rebooting... sometimes it goes into a white screen/blue screen/black screen gyration and eventually goes black and off. This phone is only one year old! I do carry replacement insurance with Verizon... so I will eventually just get a new phone. But what a pain. This was my first smart phone and iPhone... what a major disappointment it has been.
 
It happens to me a lot in the middle of the night as well - though at times, for no apparent reason, during the day as well. I have Applecare, so they want to swap out my phone for a new one, but I don't think it will help, people buying brand new phones are experiencing this - 5s and 6's - so why bother swapping out - they just need to resolve it.

Everyone HAS TO CALL APPLE. I'm still going through it. However, from what I know due to countless of hours worth of calls with Apple, is that APPLE is not aware of the magnitude of this issue (how many customers it's affecting). Many people have been calling their providers, if anyone at all, or going into their provider's stores, when this is clearly a huge and wide-spreading Apple issue. My rep I'm working with wasn't aware of the magnitude of the issue until I directed him to over 13 forums I found on the Net about it and he was pretty taken back. Apple logs all calls and issues. The only way to get Apple to "own," "acknowledge," and make a public announcement about this, including immediately finding the root cause (or admitting to it) and then resolving it - is to bombard them with tech support calls. All calls are logged - the more calls they get, the faster they'll realize how wide-spread this issue is and that it is an APPLE issue and/or the people at the top of the chain who may already know about it, yet not owning it or announcing it publicly will no longer be able to ignore it. :(
 
PlanetDream said:
Everyone HAS TO CALL APPLE. I'm still going through it. However, from what I know due to countless of hours worth of calls with Apple, is that APPLE is not aware of the magnitude of this issue (how many customers it's affecting). Many people have been calling their providers, if anyone at all, or going into their provider's stores, when this is clearly a huge and wide-spreading Apple issue. My rep I'm working with wasn't aware of the magnitude of the issue until I directed him to over 13 forums I found on the Net about it and he was pretty taken back. Apple logs all calls and issues. The only way to get Apple to "own," "acknowledge," and make a public announcement about this, including immediately finding the root cause (or admitting to it) and then resolving it - is to bombard them with tech support calls. All calls are logged - the more calls they get, the faster they'll realize how wide-spread this issue is and that it is an APPLE issue and/or the people at the top of the chain who may already know about it, yet not owning it or announcing it publicly will no longer be able to ignore it. :(
Click to expand...

But I don't have AppleCare... so, can I call and talk to a tech without paying a fee? At this point.. I don't feel like giving Apple another penny. And I'm a huge Apple fan! (iMac, iPad 2, iPhone!)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back