iPhone 6 Battery issues/restore help

[lamar578]

Hey everyone,

My iPhone 6 that I've had for almost a year and a half is finally starting to give me issues. As of the last couple weeks, when the battery gets down to about 30% it just dies and turns off. It will even die and turn off at 50 or 60% if I'm using it heavily (streaming music over LTE to bluetooth headphones while browsing internet).

I took it in to the Apple store and was told my phone was all good, battery was in good shape (91% capacity or something like that?) and that to fix I should restore from new and see what happens.

My question is, wiping my phone scares me, and the only thing I really care to have back on my phone after wiping it are my contacts and photos. I can redownload apps and all that stuff on my own. What settings should I have ticked to be able to re download my contacts and photos once I restore?

Thanks in advance

 

[Mlrollin91]

Easiest thing to do is transfer the photos to your computer so you have a hard copy. If you want to sync the photos back to your device after transferring them to your computer and restoring, you can do it through iTunes. Contacts, you can save to iCloud. Go to Settings->iCloud->Contacts, make sure thats turned on.

 

[lamar578]

Easiest thing to do is transfer the photos to your computer so you have a hard copy. If you want to sync the photos back to your device after transferring them to your computer and restoring, you can do it through iTunes. Contacts, you can save to iCloud. Go to Settings->iCloud->Contacts, make sure thats turned on.

Sounds good on the contacts. As far as photos, is there a certain way in iTunes i can take them off my phone or should I just go through all of them copy and paste to another folder?

 

[Mlrollin91]

Sounds good on the contacts. As far as photos, is there a certain way in iTunes i can take them off my phone or should I just go through all of them copy and paste to another folder?

You can't take them off via iTunes. You can only import them back on via iTunes. If you have a Mac, you can use Photos or ImageCapture to remove them from your iPhone and save them to your computer. Windows, not entirely sure as I haven't done it in years.

 

[DadBod630]

If you have an Apple Watch and care about your fitness stuff, keep in mind that Health data is NOT stored in the cloud and cannot be recovered if you set your phone up with a fresh install of iOS. I learned that the hard way when I nuked my iPhone 6 to try and fix its battery problems.

If you have your Photos and Contacts ticked in the iCloud menu you should be good.

PS, my iPhone battery is still broken even after reinstalling everything and Apple won't do anything about it since the battery is still technically "good" per their diagnostic app.