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iPhone 6 - No TouchID after LCD repair

cs.oyen

cs.oyen

macrumors member
Original poster
Sep 1, 2015
39
3
Portugal
Hi!

Today I sent my iPhone 6 to a screen replacement. They replace the screen but after the replacement the TouchID stopped working.

I got a error message telling me that is not possible to activate TouchID on my phone.

I already try DFU mode and restore but without success.

Any way to make that working again?

Regards.
 
mattopotamus

mattopotamus

macrumors G5
Jun 12, 2012
14,738
6,109
never go through a 3rd party unless it is an apple certified repair store. Hate to be the bearer of bad news, but you are out of luck. Apple probably wouldn't touch the phone now either.
 
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cs.oyen

cs.oyen

macrumors member
Original poster
Sep 1, 2015
39
3
Portugal
tehreflex said:
If Apple did not replace your screen, that is most likely why. If they replaced the Home Button as part of the replacement, the security things don't match any longer so Apple disables TouchID.
Click to expand...

Hi,

Yes I know about the replacement of home button and the touchID disable but in this case the Home button is the same.
 
OriginalClone

OriginalClone

macrumors 6502
Jul 14, 2012
422
727
tehreflex said:
If Apple did not replace your screen, that is most likely why. If they replaced the Home Button as part of the replacement, the security things don't match any longer so Apple disables TouchID.
Click to expand...
cs.oyen said:
No. My Phone isn't anymore covered by warranty.
I ask the replacement into a store that do this stuff for phones without warranty or broken.
(Sorry for my bad English).
Cheers.
Click to expand...
The above poster is correct. Try and get a refund and get them to put the old screen back on if they still have it your Touch ID will never work again and apple won'trepaur the device with a 3rd party screen on there.
 
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mattopotamus

mattopotamus

macrumors G5
Jun 12, 2012
14,738
6,109
OriginalClone said:
The above poster is correct. Try and get a refund and get them to put the old screen back on if they still have it your Touch ID will never work again and apple won'trepaur the device with a 3rd party screen on there.
Click to expand...

and I am not sure if they even do Out of Warranty replacements once a 3rd party (not approved) touches it.
 
S

sekazi

macrumors 6502
Jan 12, 2012
469
84
What maybe the issue is the home button connection. I had an issue when repairing one where the button worked but the touch ID did not. I disconnected the front panel and then the home button/touch id connection on the bottom and reattached everything. It has worked perfect since then.
 
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cs.oyen

cs.oyen

macrumors member
Original poster
Sep 1, 2015
39
3
Portugal
mattopotamus said:
and I am not sure if they even do Out of Warranty replacements once a 3rd party (not approved) touches it.
Click to expand...

At least in my country (for what I know) when out of warranty Apple does not touch in phones, they do a replacement unit in exchange of some money usually half (~) of the market value of phone.
 
OriginalClone

OriginalClone

macrumors 6502
Jul 14, 2012
422
727
mattopotamus said:
and I am not sure if they even do Out of Warranty replacements once a 3rd party (not approved) touches it.
Click to expand...
My brother had the same thing happen to him. He took it to the Apple Store and the Genius was cool. He told him if he gets the original screen back on they would replace the device at out of warranty cost (and didn't note in system that he had it changed by a 3rd party). The repair shop still had his screen and put it back on, in addition to refunding him. They knew that the Touch ID wouldn't work and were dishonest about it.
 
J

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,390
New Sanfrakota
cs.oyen said:
At least in my country (for what I know) when out of warranty Apple does not touch in phones, they do a replacement unit in exchange of some money usually half (~) of the market value of phone.
Click to expand...

The point is once a third party has modified it, it'd be ineligible for service, meaning they won't give you an out of warranty replacement even if you pay for it.
 
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OriginalClone

OriginalClone

macrumors 6502
Jul 14, 2012
422
727
sekazi said:
What maybe the issue is the home button connection. I had an issue when repairing one where the button worked but the touch ID did not. I disconnected the front panel and then the home button/touch id connection on the bottom and reattached everything. It has worked perfect since then.
Click to expand...
I that case you would be good to go if you can get the original screen back on. That and you not minding paying the replacement cost.
 
iEs

iEs

macrumors regular
Jun 17, 2010
176
41
Safari
This also happened to my colleague. He replaced his iPhone 6 screen via 3rd party and his Touch ID no longer worked!

I never go to a 3rd party when it comes to electronics. It's always better to pay for that extra cash when you know it's official and will get taken care of, even if it they fail on the first attempt.
 
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C

Charadis

macrumors 65816
Jul 3, 2010
1,003
210
cs.oyen said:
The button have a particular scratch.
Click to expand...

If you are certain that the original home button is used, which it seems you have proof, the problem is more than likely the cable adhered to the lcd backplate that connects the Home button to the logic board.

I recently had this problem after repairing my mother's iPhone 6, and it was easily fixed by replacing the cable (in my case, I replaced the entire backplate plus cable - about $7 - $16 here in us depending who you buy from).
 
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Velin

Velin

macrumors 68020
Jul 23, 2008
2,118
2,187
Hearst Castle
Had the same thing happen on my iPad Air 2. Dropped it, shattered screen. Went to third-party for screen repair, TouchID no longer works. But I knew this beforehand and was fine with it, as I generally don't use fingerprint on my iPad, and as soon as the smaller iPad Pro 2 is released, I'm replacing the Air 2. So for me, it was worth the lower repair cost.

Other than TouchID, this third party did a great job on the screen repair, they were able to reshape a very dented aluminum corner so the screen sits flush and properly, I was pretty surprised at how good it looked and how solid the repair was.
 
F

flappple

macrumors newbie
Apr 1, 2015
20
17
mattopotamus said:
and I am not sure if they even do Out of Warranty replacements once a 3rd party (not approved) touches it.
Click to expand...
This is correct, Apple will not touch phones that have been modified from third-party companies. This is because the technicians cannot know how to handle the parts with care and they want to avoid further damaging your device.

Home buttons are part of the display, so you have a new button on your phone that it isn't recognizing. Getting these repairs done at an Apple Store or shipped out to Apple for repair are a lot less of a headache.
 
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