Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

jalapeno19104

macrumors newbie
Original poster
Feb 3, 2017
1
0
Hi all, first post here. I sent my iphone 6s to apple to swap out the battery under the recall, but apple says they can't fix it because I have a broken LCD. The problem is that the phone has an intact screen, there is no visible damage on the screen. Is it possible to have a damaged or cracked LCD that is not visible to the naked eye? I am trying to decide if I should pay for this fix or if they made a mistake.

This is the picture they sent me..

upload_2017-2-3_9-20-36.png
 

SoN1NjA

macrumors 68020
Feb 3, 2016
2,073
2,184
Yes, the LCD is the pixels of the phone, the glass could be perfect and the LCD dead, (although not likely, it is possible), try contacting Apple Support to see what they can do
getsupport.apple.com

Funny how they used a red photo for your phone's mugshot
My photo came back with green
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.