Hi,
I previously used the MacRumors forums on one occasion reference an issue with my MacBook, and I received some great advice. (Thank you)!
So I thought I'd try MacRumors once again reference an issue with my wife's iPhone.
She has an iPhone 7 32 GB, Model MQTX2B/A running iOS 11.2.6 (the iOS version is fully up to date as of Tuesday 27th February 2018).
Her phone also has 13.3 GB of storage space remaining.
My Wife's Pictures
Anyway when she is taking pictures using the native Apple Camera app, the pictures themselves do not have a 12 megapixel resolution (even though all the tech specs I have read state that it should produce 12 megapixel pictures). Instead the pictures are a long way short of being anywhere near 12 megapixels!
I discovered this after transferring some of her pictures from her iPhone 7 32 GB to my MacBook. Whereby I control-clicked on the pictures to bring up the menu of options, clicked on <Get Info>, and then looked at the More Info area.
This is when I noticed the dimensions of my wife's pictures were:
1600 x 1200 - Megapixels = 1.92 Megapixels. File Size 123 KB.
750 x 1000 - Megapixels = 750 KP. File Size 143 KB.
1000 x 750 - Megapixels = 750 KP. File Size 79 KB.
Additionally when zooming in on the pictures, I can only do a couple of <zoom> clicks before I notice the pictures get rather 'noisy', fuzzy, and pixelated.
Furthermore, this occurs when selecting either the High Efficiency or Most Compatible options within the Camera Format Settings.
(And I'm not sure if this made a difference, but it also occurred when selecting either the Automatic or Keep Originals options within the Photos TRANSFER TO MAC OR PC Settings).
My Pictures
By contrast however, my iPhone 7 128 GB, Model MN932B/A does capture great 12 megapixel pictures! (And this is when applying the exact same settings, and transferring the pictures to my MacBook in exactly the same way - as described above).
My pictures are:
4032 x 3024 - Megapixels = 12.2 Megapixels. File Size 2.2 MB.
3024 x 4032 - Megapixels = 12.2. Megapixels. File Size 2.0 MB.
NB. I can zoom in on my pictures with lots of <zoom> clicks before the pictures start to get pixelated.
My Wife's Videos
In a similar vein to the aforementioned picture resolution issue, my wife also has a similar issue when trying to capture video in 4K resolution on her iPhone 7 32 GB.
Within her Settings Camera screen, I ensured that I clicked on <Record Video> and selected the option for 4K at 30 fps.
I subsequently opened up the native Apple Camera app, then towards the bottom of the screen I slid across from PHOTO to VIDEO (which I noted then displays '4K' at the top of the screen next to the recording duration timer), and I recorded some video footage in both landscape and portrait orientations.
I then transferred the video files from my wife's iPhone to my MacBook, and discovered it hadn't actually recorded the footage in 4K after all. Once again, it was nowhere near the resolution that the tech specs state is possible!
Instead, my wife's video files were as follows:
480 x 848 (480 p). .MP4 File. Duration 16 seconds. File Size 2.7 MB.
848 x 480 (480 p). .MP4 File. Duration 11 seconds. File Size 1.8 MB.
NB. It's worth noting that QuickTime Player on my MacBook did play my wife's video files smoothly.
However regardless of whether I selected High Efficiency or Most Compatible within the Camera Format Settings on my wife's iPhone, I discovered on my MacBook that within the More Info area for each of my wife's videos, the Codecs were always showing as being H.264, AAC.
(And again I'm not sure if this made a difference, but the same thing also occurred when selecting either the Automatic or Keep Originals options within the Photos TRANSFER TO MAC OR PC Settings).
My Videos
By contrast however, my iPhone 7 128 GB, Model MN932B/A does capture 4K video footage, with my test video file being:
3840 x 2160 (4K). .MOV File. Duration 13 seconds. File Size 35.6 MB. Codecs - hvc1, AAC, mebx
NB. Neither QuickTime Player nor VLC on my MacBook played my test video file smoothly (instead the footage was a bit jittery). But via process of elimination, I am 99% certain this jittering issue is because my MacBook can't handle playing a 4K video file smoothly due to the 4K resolution itself (regardless of file size).
i.e. The jitteriness didn't seem connected to the file size, the file type, or any of the codecs.
For what it's worth - I am hoping my 4K videos will play smoothly via the likes of iMovie, Da Vinci Resolve, or HitFilm Express. I haven't tested any of these yet. (Otherwise I might need to upgrade my MacBook).
But this shouldn't detract from the fact that my wife's iPhone 7 32 GB is not capturing 12 megapixel pictures, neither is it capturing video in 4K.
Summary
With all of this in mind, I would be extremely grateful in anyone had any ideas of how to rectify the issues my wife is having with her iPhone please?
[If all else fails, her phone might need to be replaced by the retail outlet from where she purchased it].
Many thanks in advance.
Paul
I previously used the MacRumors forums on one occasion reference an issue with my MacBook, and I received some great advice. (Thank you)!
So I thought I'd try MacRumors once again reference an issue with my wife's iPhone.
She has an iPhone 7 32 GB, Model MQTX2B/A running iOS 11.2.6 (the iOS version is fully up to date as of Tuesday 27th February 2018).
Her phone also has 13.3 GB of storage space remaining.
My Wife's Pictures
Anyway when she is taking pictures using the native Apple Camera app, the pictures themselves do not have a 12 megapixel resolution (even though all the tech specs I have read state that it should produce 12 megapixel pictures). Instead the pictures are a long way short of being anywhere near 12 megapixels!
I discovered this after transferring some of her pictures from her iPhone 7 32 GB to my MacBook. Whereby I control-clicked on the pictures to bring up the menu of options, clicked on <Get Info>, and then looked at the More Info area.
This is when I noticed the dimensions of my wife's pictures were:
1600 x 1200 - Megapixels = 1.92 Megapixels. File Size 123 KB.
750 x 1000 - Megapixels = 750 KP. File Size 143 KB.
1000 x 750 - Megapixels = 750 KP. File Size 79 KB.
Additionally when zooming in on the pictures, I can only do a couple of <zoom> clicks before I notice the pictures get rather 'noisy', fuzzy, and pixelated.
Furthermore, this occurs when selecting either the High Efficiency or Most Compatible options within the Camera Format Settings.
(And I'm not sure if this made a difference, but it also occurred when selecting either the Automatic or Keep Originals options within the Photos TRANSFER TO MAC OR PC Settings).
My Pictures
By contrast however, my iPhone 7 128 GB, Model MN932B/A does capture great 12 megapixel pictures! (And this is when applying the exact same settings, and transferring the pictures to my MacBook in exactly the same way - as described above).
My pictures are:
4032 x 3024 - Megapixels = 12.2 Megapixels. File Size 2.2 MB.
3024 x 4032 - Megapixels = 12.2. Megapixels. File Size 2.0 MB.
NB. I can zoom in on my pictures with lots of <zoom> clicks before the pictures start to get pixelated.
My Wife's Videos
In a similar vein to the aforementioned picture resolution issue, my wife also has a similar issue when trying to capture video in 4K resolution on her iPhone 7 32 GB.
Within her Settings Camera screen, I ensured that I clicked on <Record Video> and selected the option for 4K at 30 fps.
I subsequently opened up the native Apple Camera app, then towards the bottom of the screen I slid across from PHOTO to VIDEO (which I noted then displays '4K' at the top of the screen next to the recording duration timer), and I recorded some video footage in both landscape and portrait orientations.
I then transferred the video files from my wife's iPhone to my MacBook, and discovered it hadn't actually recorded the footage in 4K after all. Once again, it was nowhere near the resolution that the tech specs state is possible!
Instead, my wife's video files were as follows:
480 x 848 (480 p). .MP4 File. Duration 16 seconds. File Size 2.7 MB.
848 x 480 (480 p). .MP4 File. Duration 11 seconds. File Size 1.8 MB.
NB. It's worth noting that QuickTime Player on my MacBook did play my wife's video files smoothly.
However regardless of whether I selected High Efficiency or Most Compatible within the Camera Format Settings on my wife's iPhone, I discovered on my MacBook that within the More Info area for each of my wife's videos, the Codecs were always showing as being H.264, AAC.
(And again I'm not sure if this made a difference, but the same thing also occurred when selecting either the Automatic or Keep Originals options within the Photos TRANSFER TO MAC OR PC Settings).
My Videos
By contrast however, my iPhone 7 128 GB, Model MN932B/A does capture 4K video footage, with my test video file being:
3840 x 2160 (4K). .MOV File. Duration 13 seconds. File Size 35.6 MB. Codecs - hvc1, AAC, mebx
NB. Neither QuickTime Player nor VLC on my MacBook played my test video file smoothly (instead the footage was a bit jittery). But via process of elimination, I am 99% certain this jittering issue is because my MacBook can't handle playing a 4K video file smoothly due to the 4K resolution itself (regardless of file size).
i.e. The jitteriness didn't seem connected to the file size, the file type, or any of the codecs.
For what it's worth - I am hoping my 4K videos will play smoothly via the likes of iMovie, Da Vinci Resolve, or HitFilm Express. I haven't tested any of these yet. (Otherwise I might need to upgrade my MacBook).
But this shouldn't detract from the fact that my wife's iPhone 7 32 GB is not capturing 12 megapixel pictures, neither is it capturing video in 4K.
Summary
With all of this in mind, I would be extremely grateful in anyone had any ideas of how to rectify the issues my wife is having with her iPhone please?
[If all else fails, her phone might need to be replaced by the retail outlet from where she purchased it].
Many thanks in advance.
Paul
