Received my phone on Friday (iPhone 7+ Rose Gold 128GB), set it up and all. Fast forward to Sunday.... its in my bag when I grab it there's a message about it being too hot. I wait for two hours for it to cool down. Took the case off put it out in open air to cool down. After it cools down there's no cell service...I tried removing the SIM card, resetting network settings, doing a soft reboot, finally I wiped the phone and restored the back up...in the process of the restoration I put it on the charger it cuts off completely. I take it off then put it back on the charger again and stepped out of the house, when I came back I couldn't even pick it up it was too hot. Never came back on and I now have to return it to Apple because its sold out everywhere! #ANNOYED
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iPhone 7+ Broken Already!
- Thread starter sadashortt
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Sorry to hear. It is a piece of electronics and there will occasionally be a defective one in the bunch..
Apple has replacements on hand in the store, for just such problems.
Were you asking if they had them in stock without mentioning you already had one and this was for service? Most stores have a supply of replacement phones for service even if they're out of stock for new purchases. Schedule an appointment and take it in anyway so they'll have it reserved for you on the off chance they have no stock for service/warranty.Yea, they called all the stores in my area! Nothing
Yep, the Apple rep called the stores and told them I needed a replacement device and they were all out or already reserved!
That really sucks. But, given recent events, at least it didn't explode?
I would call again. Reserved devices are not the same as replacement devices. When the phones are produced they are sent in in two places - one being into a retail box - second being into phone only boxes for replacement. No way those are gone yet.
I too have to get a white-box replacement for my 7 plus. Are these brand new devices? The manager on the phone told me they are..especially at this point with the phone being so new. Any insight? (I've heard numerous things)
My iPhone 7+ was defective in that Bluetooth didn't work. I walked into an Apple Store and explained my brand new phone was defective. They immediately escalated me to the top of the walk-in Genius Bar queue and assigned both a genius and manager to my issue. When they verified that the phone was indeed defective they replaced it immediately from new product stock even though technically they were sold out.
I'm sure you will have the same experience.
was it a whitebox replacement? (or the retail box?) Did they tell you it was brand new?
How is a replacement phone that has been out all of 5 days going to be a used one?
Several users have already tried to get phones swapped at Apple since Friday and I don't think hardly any have been successful.
Supply is really that short that they couldn't even stock replacement units at all stores.
What was wrong with your Bluetooth? Just wondering since mine has been funky too.
Same experience with me..they had to order a replacement for me...none in stock.
Yeah, there are ZERO 7 Plus replacements available. I have one on order and Apple is supposed to call me when they get it in, but they said it would be at least a week.Yea, they called all the stores in my area! Nothing