iPhone 8 Plus home button stopped working (?)

[SPNarwhal]

Hello hello!
Sorry in advance if this is long-ish.

My nephew has an iPhone 8 Plus and his home button randomly stopped working.
Not only stopped responding, but doesn't "click" whatsoever anymore and can't sense touch either.
If I go into anything that requires a home button or if I try to set up a finger print or anything like that it tells me it's unable to, so the phone is sensing that the home button isn't working.

Phone hasn't been opened or anything like that.. not abused, and always in a protective case. Wondering if the connector somehow disconnected, but feel like that would be hard since it should have a shield holding it down firmly.

I don't want to open it to find out unless I have to since it would remove the water resistant layer.

He also says it happened shortly after updating to 12.3.2, but I'm guessing that's not related seeing as I can't find anyone else having the same issue after that update.

I've now completely restored the phone and still doesn't work. At the moment I'm updating it to the iOS 12.4 beta just to further rule out the idea of it being software related.

I don't want to replace the home button if I don't have to since I'd rather him not lose the Touch ID feature.

Any thoughts?

 

[Audit13]

The button on the iPhone 7 and 8 doesn't actually click or move like previous iPhones. Sounds like an internal connection problem. Take it to the Apple store for a free diagnosis.

 

[SPNarwhal]

The button on the iPhone 7 and 8 doesn't actually click or move like previous iPhones. Sounds like an internal connection problem. Take it to the Apple store for a free diagnosis.

Yep. That's why I said "click".

Will be taking it in. Was just checking here to see if there was any input.

 

[Audit13]

I'm still using an iPhone 6s so I still have a clicking button

Could be that something has gone wrong with the haptic motor which caused other problems. Hopefully, Apple will provide a definitive answer.