iPhone 8 won't connect to 3g or 1x (LTE works fine!)

[zeppelin1293]

Hi! My iPhone 8 does not connect to 3g or 1x when disabling LTE or out of LTE range. I replicated the issue on multiple iPhone 8 devices, even within the Verizon store. Apple swapped out my iPhone for a new one and the issue persisted. The issue is not present on any other kind of iPhone. We tested it on the 7, X, and 8 plus. If anyone can offer advice on what to do or can replicate the issue on their phone too that would be really helpful. Thanks!



iPhone 8 - 64gb

Model - NQ722LL/A

iOS 11.1.2

 

[matthewv1227]

How did you test on other devices? If you’re saying that both your replacement device and your original were unable to find the non-LTE networks, it may be a sim card issue.

 

[zeppelin1293]

I tested other devices on the same software on the same network who had different phone number/sim cards. I don't think it's a SIM issue.