Halfway through my trip in Maui, Hawaii (no Apple stores on the island) my iPhone 6 decided it was going to stop charging. It simply would not do anything when I plugged it into my lighting cable (which is a Apple product). I even tried it with my wife's cord and it still wouldn't charge.
Right before the phone died I managed to hard reset the phone thinking that might help, but it still wouldn't charge. It did start saying "This accessory may not be supported" when I plugged it in after the hard reset. It ended up dying and I had not phone to take pictures with or manage my social media platforms from... Luckily I was able to use my wife's phone to get me through the rest of the weeks since I do social media for a living.
Upon returning to the mainland I went straight to the Apple store where I expected to have the phone swapped out since I still am covered under Applecare. I waited well over an hour to have them diagnose the phone and they ended up telling me they had to send it to their repair facility to validate that I didn't put any "3rd party parts" in the phone?! That was frustrating. They called me 5 days later saying I could come in and pick up a new replacement phone. I picked up the phone and went back to work and let it download my iCloud backup. When I got home later that day I plugged it in to charge and it said "This accessory may not be supported" and wouldn't charge!? I about lost my mind. This was supposedly a new phone. After trying to plug it in about 30 times it finally charged.
Now I've had the phone for about a week and it still does the same thing... Won't charge when plugged in, but will after about 30 times trying....... I went by the Apple Store a couple days ago and explained this situation. The gentlemen told me the only thing he could think of was that my iCloud backup somehow has a "bug" on it which carried over onto the new phone and the only way to get rid of it would be to delete my iCloud/Apple ID account and start over without backing up from my iCloud.... I don't like that idea.
PLEASE, what is wrong with my phone/account? WHAT can be done to solve this issue? I use my phone for work everyday, so this is awful to deal with. Thank you.
Right before the phone died I managed to hard reset the phone thinking that might help, but it still wouldn't charge. It did start saying "This accessory may not be supported" when I plugged it in after the hard reset. It ended up dying and I had not phone to take pictures with or manage my social media platforms from... Luckily I was able to use my wife's phone to get me through the rest of the weeks since I do social media for a living.
Upon returning to the mainland I went straight to the Apple store where I expected to have the phone swapped out since I still am covered under Applecare. I waited well over an hour to have them diagnose the phone and they ended up telling me they had to send it to their repair facility to validate that I didn't put any "3rd party parts" in the phone?! That was frustrating. They called me 5 days later saying I could come in and pick up a new replacement phone. I picked up the phone and went back to work and let it download my iCloud backup. When I got home later that day I plugged it in to charge and it said "This accessory may not be supported" and wouldn't charge!? I about lost my mind. This was supposedly a new phone. After trying to plug it in about 30 times it finally charged.
Now I've had the phone for about a week and it still does the same thing... Won't charge when plugged in, but will after about 30 times trying....... I went by the Apple Store a couple days ago and explained this situation. The gentlemen told me the only thing he could think of was that my iCloud backup somehow has a "bug" on it which carried over onto the new phone and the only way to get rid of it would be to delete my iCloud/Apple ID account and start over without backing up from my iCloud.... I don't like that idea.
PLEASE, what is wrong with my phone/account? WHAT can be done to solve this issue? I use my phone for work everyday, so this is awful to deal with. Thank you.
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