Iphone can't sync. Grayed out button

[kobaq]

Hi,

I recently bought I use iphone that was factory reset. When I plug it on itune, I don't have any option other than updating and restauring it. The sync button is grayed out and there is no backup or cases to check under summary. ( sync on wifi ect.. )


Here's what I tried and didn't work:

- I rebooted both my computors and my iphone
- I tried without the sim card.
- I tried to set it up as new iphone
- I tried to sync it with windows on my VMware. ( I get the summaries option but itune cashed before getting to add content )
- I tried to downgrade Itune 12 from 11
- I tried to turn off my Icloud
- I tried this command ( I was desperate )
{
sh-3.2# defaults write com.apple.iTunes DeviceBackupsDisabled -bool false
sh-3.2# defaults write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool false
}


I am waiting for a call from the apple service but I really doub they will relolve the real problem.

*** You have to know that before I bought the new phone, it worked proprely. Problem happened wiith both phone at the very moment I connected the new one to itune ****

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I'm running Yosemit 10.10.1 && One on my phone as iOS 8.0.2 and the other one as iOS 7.XX && Itunes was 12, became 11 and re-updated to 12

 

[bbrks]

So, why don't you just restore it?

 

[kobaq]

Solved

Because it would come back to the same point ... but I have good news. I solved the problem.

The problem came right from the config file of itunes. Here's what I did.

1- Close the itunes
2- Go in : Macintosh HD ▸ Utilisateurs ▸ kobaq ▸ Bibliothèque ▸ Preferences
or for englisg OS X:
Macintosh HD ▸ Users ▸ {user} ▸ Library(?)▸ Preferences
3- Locate the file name "com.apple.iTunes"
4-Drag and drop it on desktop. ( Make it disapears from the folder )
5-Reopen itunes.

** I didn't keep the file since it wasn't important.

Problème Solved.