I can't find this answer anywhere in the forums. I just wanna know how many falls an iphone can take. Is the screen durable enough for you guys? I'm in a wheel chair so I tend to drop stuff a lot if I put it on my lap and forget it's there.
Well, apparently Titanium wedding rings do a pretty good job of scratching the screen...not trying to scare you away from purchasing an iPhone though, because I absolutely love this thing!! Just a word of warning that although the screen is extremely tough, it's not indestructible. The other day I reached into my pocket to retrieve my iPhone and my ring scraped right across the screen, leaving a 1 inch or so scratch right across it...I was crushed! Some good news, though - I just got off the phone with Apple and they're fixing it for free! You can't beat that customer service! And you can be sure that I'm buying a screen protector today...
This immediate replacement sounds like a great move on's part. Is it safe to assume that this "good will" only applies to the iPhone and, say, a shattered screen on an iPod will not be replaced as seamlessly?
The strange thing is I didn't drop it or anything, it was in my pocket. I pulled it out of my pocket and it was shattered right by the home button with cracks going out from there. I have no idea how it happened. The only thing I can think of is I had my keys in with it for a bit and maybe some how either sitting down or standing up the keys caught it just right(actually just wrong). Little pieces of glass were actually falling out right by the home button. My heart really sank when I saw that, I couldn't believe it. I thought for sure Apple was going to say I broke it so tough luck. I took it to the Apple store and they said right now they are taking care of whatever the problem is, no questions asked and no charge. It is being sent in for repair and I will have it back in a few days. That is great customer service! I didn't want to cover it up with some ugly case, but I will be getting one now.
I agree though that it is only because the iPhone is new, the Mac Genius said basically that, that because it is a new product they are trying to keep everyone happy.
I think the fact that you don't need to listen to the voice mail prompt is worth the $600 alone.