iPhone going straight to voicemail.

[mwhals]

All of a sudden my iPhone XS on iOS 13.2 suddenly started going straight to voicemail. I did everything on Apples site and forums. I have reset all network setting and reset all settings. Nothing is stopping the phone from going to voicemail.

Could there be something wrong with the phone?

 

[StarShot]

Long shot, but there's a setting in Settings/Phone to silence unknown callers where if checked, a caller not in you directory routes directly to voice mail.

 

[mwhals]

Long shot, but there's a setting in Settings/Phone to silence unknown callers where if checked, a caller not in you directory routes directly to voice mail.

My contacts go straight to voicemail and I have turned that setting off in my troubleshooting without success.

 

[C DM]

My contacts go straight to voicemail and I have turned that setting off in my troubleshooting without success.

Have you also checked Do Not Disturb to make sure that's not enabled.

That aside, have you checked on it all with your carrier as it could very well be something that's more carrier-related than device-related.

 

[mwhals]

Have you also checked Do Not Disturb to make sure that's not enabled.

That aside, have you checked on it all with your carrier as it could very well be something that's more carrier-related than device-related.

I have Do Not Disturb disabled. Have not been able to check with AT&T due to a large project at work.

 

[Johnny365]

Well, call AT&T. We aren't magicians.

 

[mwhals]

Well, call AT&T. We aren't magicians.

It won’t be until this project at work completes this weekend. Then I will take my iPhone XS Max to an AT&T store. Maybe I should use it as an excuse to upgrade, but if I setup a phone by iCloud, it may be setup the same way. There is no setting that fixes it though, so I am thinking it might be carrier related. My carrier settings were updated about the time this started happening now that I think of it.

 

[mwhals]

AT&T found nothing. Said to go to Best Buy for diagnostics and they found nothing. Said Apple would have to make a repair. I just traded it in on AT&T Next on an iPhone 11 Pro Max.

 

[mwhals]

To confirm my decision to get a new phone, I erased my iPhone and reset it. I did not restore it from any backups and called it. It went straight to voicemail. It is definitely the iPhone or an iOS update screwed it up, except there is no reports of this. I guess it was not the update.

 

[C DM]

To confirm my decision to get a new phone, I erased my iPhone and reset it. I did not restore it from any backups and called it. It went straight to voicemail. It is definitely the iPhone or an iOS update screwed it up, except there is no reports of this. I guess it was not the update.

This is happening with the new iPhone?

 

[mwhals]

This is happening with the new iPhone?

It is my one year XS Max. That is why I ordered a new iPhone 11 Pro Max.

 

[mwhals]

When I set up the new iPhone, it had the same problem. That led me to AT&T or an app as the problem. I found the problem to be the AT&T Protect app. I had set it up to silence unknown calls. It silenced all of them! It does not look at the phone’s contacts. You have to unblock numbers to move it into an AT&T contacts list. The settings are in the cloud for the phone number. As a result, when I reset and erased the phone, it still went to voicemail, because of the cloud settings associated with my phone.

So glad to have figured it out. I guess I ended up with a new phone too.

 

[C DM]

When I set up the new iPhone, it had the same problem. That led me to AT&T or an app as the problem. I found the problem to be the AT&T Protect app. I had set it up to silence unknown calls. It silenced all of them! It does not look at the phone’s contacts. You have to unblock numbers to move it into an AT&T contacts list. The settings are in the cloud for the phone number. As a result, when I reset and erased the phone, it still went to voicemail, because of the cloud settings associated with my phone.

So glad to have figured it out. I guess I ended up with a new phone too.

Sounds like it was related in a sense to the carrier after all, although through their app -- odd (but I guess not that surprising) that they themselves wouldn't know about it. Good to hear that you got it figured out and resolved.