iPhone/ipad email search issues with gmail

[Akapplefan]

hi all,

been having this problem for a long time now.

basically every time i search for mail on my iPhone or iPad i get this error:

CANNOT GET MAIL
the mail server "imap.gmail.com" is not responding...

i have tried deleting the account and re enabling but no luck.

any help would be appreciated.

thanks

ak

 

[BrianBaughn]

What do you see at Settings>Mail, Contacts, Calendars>[your account]>Account>SMTP?

 

[Akapplefan]

i see this:

 

[BrianBaughn]

If you're not using those other SMTP servers, delete them.

 

[Akapplefan]

should i be using those smtp servers?

 

[BrianBaughn]

should i be using those smtp servers?

No. You only need the one applicable to your email account(s).

They're "Off" but you want to eliminate them as possible troublemakers.

 

[Akapplefan]

Tried that but still get the same message popping up

 

[Akapplefan]

Any other ideas?

 

[BrianBaughn]

What iOS version is that?

 

[Akapplefan]

The latest ios

 

[Akapplefan]

Anything else?

 

[BrianBaughn]

Anything else?

I asked about iOS because Google considers anything before iOS 7 as "less secure" and you have to "allow" them if you're not on two-step verification.

Perhaps enabling two-step verification (which I recommend) and creating an app-specific password for iOS Mail would clear this up.

 

[Akapplefan]

I tried that before but no luck. Went to the Apple Store and they said it was a google issue and when I email google on it no one knows why. Does anyone else have this problem that you know of? Can't just be my account that has these issues. It fetches mail perfectly fine it is only when I search for mail that it comes up with that error.

I don't have 2 step on but tried it once. Don't think I would need it.

 

[BrianBaughn]

Haven't seen the search-only issue.

If you want to dig into this further you could create a brand new Gmail account (for experimentation), leave it with the default settings, send a few emails in and out of it and then attempt a search. If a different account works, it could be something about your current Gmail setup.

Have you tried changing your Google password?

 

[Akapplefan]

Have tried literally everything.

Is there any other setting it could be? On my computer using mac mail I don't have this issue