Iphone not responding, but can receive calls....help!

[kkrogers]

All of a sudden today, I cannot "wake up" my iphone! I put it on the dock and it still will not respond, no matter what button I push. I can receive calls, but it doesn't ring, I can only tell because it lights up for that. I have tried syncing it and it didn't help. Should I restore through itunes? If I do that, will it wipe out all of my contacts and settings? I am running the latest January update. I have not had any problems with this phone until now!

Help!!

Thanks,
Kan

 

[eddietr]

Have you tried rebooting it?

 

[kkrogers]

Have you tried rebooting it?

I cannot even turn it on or off. How do you reboot it?

Thanks,
K

 

[eddietr]

I cannot even turn it on or off. How do you reboot it?

Thanks,
K

Try holding down the home button and the sleep button (on the top edge) together for several seconds until you see an apple icon on a black background.

Then the phone will reboot and eventually go back to the home screen. Hopefully that fixes it.

 

[kkrogers]

Okay, got it!!

I did a search on rebooting and found out to hold down the lock and home buttons for ten seconds. This restarted it and it is working now.

Thanks for your help!!
Kan

 

[eddietr]

I did a search on rebooting and found out to hold down the lock and home buttons for ten seconds. This restarted it and it is working now.

Thanks for your help!!
Kan

Great. Glad it worked out.