I need to exchange my phone. Does anyone know if you need to have all the original packaging / receipt with you, or can I just walk into an apple store and swap it out? Thanks.
I actually had to exchange my iPhone because the screen had yellow spots on it. The Apple Store requested that I brought back the box and all original contents. You don't need the receipt. They can look up purchase info by the serial number.
Call me wrong, but I did take out the Apple stickers and the cleaning cloth before exchanging my phone. They don't check for that. I have a stack of Apple stickers from every Apple product I have bought and I figured I could use the extra cleaning cloth
they'll ask that you provide the box and everything, but they'll still swap it with you even if you don't. you just won't get the dock, usb cable, etc.