Other Iphone return/replace (through Apple)

[eclipse01]

Not that it matters too much for me, but I was wondering for anyone that has every had their phone replaced through apple care if the phone they receive is new or refurbished.

I recently dropped my phone and scuffed up the side pretty bad on my IP12 Pro and paid the $100 (Apple Care +) to have replaced.

Apple stated they would be sending me a new iphone but when it came, it was in a generic “white” box (not factory)

the phone looks brand new and works flawless (so far) but i’m just wondering if they replace these with refurbished models.

Thanks

 

[Lobwedgephil]

They are typically refurbished, but since the phone is so new, that is probably a new one. They always come in the white box and not retail packaging.

 

[nburwell]

Like @Lobwedgephil said, they are generally refurbished models when they replace your phone. I shattered the back of my 12 yesterday and am waiting on Apple to send me a replacement (have AC). But it could very well be a new device as the the 12/Pro models are so new. Regardless, they'll always come in a generic white box.

 

[Shadowbech]

It will be new, just that the model number now is NN and not MN.

 

[eclipse01]

Cool, thanks for the replys