Hey thanks for that info, but i'm not getting anything for the phone it is blank i have done what u have said but it won't go into the mode the screen is blank and i don't know??? the phone either die or ??? as i said before it wont take charge from the wall plug or the computer and when connect to the computer shuts it down i don't mean as you go start and shut it down it just crash the computer no blue screen but it just crash it and restarts.