Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

SHirsch999

macrumors 6502a
Original poster
Apr 19, 2011
660
196
Hi. We got our daughter an Apple refurbished iPhone 8 to upgrade from her iPhone 7. I have been unable to restore the new phone from a backup of her old phone. I keep getting an error stating "iTunes could not restore the iPhone because an error occurred". I don’t think the new phone is the problem because it will restore from an old backup of an iPhone 6. The iPhone 7 also too a VERY long time to be backed up. My daughter has also said her phone seems a bit "quirky". Does anyone have any ideas?
 
Strange, I also had the same problem and error message when I tried restoring a back up from my X to Xs Max. I just couldn't figure it out but luckily everything transferred over from my Verizon Cloud. Hope you can figure it out on your end.
 
Have you double-checked the backup size and iOS version? It should be at least the same on 8 as it is on 7.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.