iPhone 13 Pro iPhone Upgrade Program In Store Return

[Stacked]

Has anyone this year done in-store pick-up on the iPhone upgrade program and returned their old device on the spot? Usually, they send a prepaid box that you mail back and they do all the checks to make sure it's not damaged, close the old loan and start a new loan for the new phone.

I just picked up my iPhone 13 Pro and the reps seemed clueless initially but they were able to take the old phone. The only thing is I didn't receive an email or anything stating that my trade-in was being processed or anything. I'm just concerned that they're going to tell me the phone wasn't returned and that I owe the remainder of the balance on the old phone that I no longer have.

 

[MatthewStorm]

Oh, man. You're SOL. Some guy at the Apple store got a free phone.

 

[DarkKnight1968]

Has anyone this year done in-store pick-up on the iPhone upgrade program and returned their old device on the spot? Usually, they send a prepaid box that you mail back and they do all the checks to make sure it's not damaged, close the old loan and start a new loan for the new phone.

I just picked up my iPhone 13 Pro and the reps seemed clueless initially but they were able to take the old phone. The only thing is I didn't receive an email or anything stating that my trade-in was being processed or anything. I'm just concerned that they're going to tell me the phone wasn't returned and that I owe the remainder of the balance on the old phone that I no longer have.

I’ve done in-store pick-up/trade-in every year except last year (because of Covid). I always receive an email confirming that the phone I returned has been inspected and accepted for the return. This year I received the email about 2.5-3 hours after I left the store.

 

[Stacked]

Oh, man. You're SOL. Some guy at the Apple store got a free phone.

Oh no 🥲 I mean I did see while he was doing the return on his Apple work phone and it had wording about "close old loan".

 

[Stacked]

I’ve done in-store pick-up/trade-in every year except last year (because of Covid). I always receive an email confirming that the phone I returned has been inspected and accepted for the return. This year I received the email about 2.5-3 hours after I left the store.

It's barely been 1 hour for me so hoping that's the case for me too! When you've done the trade-in did you ever get a return receipt initially? Or do you just have to wait for that email.

 

[DarkKnight1968]

It's barely been 1 hour for me so hoping that's the case for me too! When you've done the trade-in did you ever get a return receipt initially? Or do you just have to wait for that email.

I’ve never gotten a receipt. Just the email confirmation, which usually takes a few hours.

 

[MatthewStorm]

Oh no 🥲 I mean I did see while he was doing the return on his Apple work phone and it had wording about "close old loan".

Haha. Sorry, man. I was just busting your chops. I'm sure you're fine.

 

[deleon]

I asked for a paper receipt as proof of my drop off. I also got emailed the receipt pretty quickly. This showed me paying off the loan. Then slightly over an hour, I got an email Your Trade in is complete. Finally, less than two hours after the return, I got an email from Citizens saying Your loan has been closed.

 

[Stacked]

I asked for a paper receipt as proof of my drop off. I also got emailed the receipt pretty quickly. This showed me paying off the loan. Then slightly over an hour, I got an email Your Trade in is complete. Finally, less than two hours after the return, I got an email from Citizens saying Your loan has been closed.

😯 I should have insisted on getting a receipt. No email so far but hopefully I'll get it sooner rather than later.

 

[BullittMustang]

Has anyone this year done in-store pick-up on the iPhone upgrade program and returned their old device on the spot? Usually, they send a prepaid box that you mail back and they do all the checks to make sure it's not damaged, close the old loan and start a new loan for the new phone.

I just picked up my iPhone 13 Pro and the reps seemed clueless initially but they were able to take the old phone. The only thing is I didn't receive an email or anything stating that my trade-in was being processed or anything. I'm just concerned that they're going to tell me the phone wasn't returned and that I owe the remainder of the balance on the old phone that I no longer have.

I got an email receipt and a paper copy of it before I left the store. I was less than happy with my in store experience, but at least he got that right.