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AveryWrubleski

macrumors newbie
Original poster
Aug 24, 2018
17
2
Hey everyone,

This morning I woke up to my iPhone X stuck in reboot mode (Black Screen & Apple Logo). I was just on a long trip and accumulated tons of media which is why my storage is completely full. I am desperately trying to figure out how I can fix this WITHOUT performing a factory reset.

AKA I don't want to lose all my awesome photos and videos or I would cry myself to sleep!

Here are the list if things I have tried to resolve this issue.

1) Completed software security update for my MacBook Pro
2) Checked for any other Mac updates (NONE)
3) Hard reset Multiple Times
4) Connected via thunderbolt to MBP and used iTunes to attempt a iOS update (FAILS WITH ERROR CODE 14)
5) Deleted IPSW iTunes file, then retried iTunes reset
6) Plugged the iPhone into wall charger (used 2 apple TB cables) and let sit for 20+ minutes. In result, bounces back and forth from apple logo to the screen with a cord that needs to be plugged into MacBook - STATING support.apple.com/iphone/restore
7) Contacted Apple Support...........

Any help getting past this or recommending a third party data recovery option THATS LEGIT would be greatly appreciated.

Avery
 

0128672

Cancelled
Apr 16, 2020
5,962
4,783
What did Apple Support advise you to do? Do you use iCloud Photos? Do you have a recent backup?
 

AveryWrubleski

macrumors newbie
Original poster
Aug 24, 2018
17
2
What did Apple Support advise you to do? Do you use iCloud Photos? Do you have a recent backup?

The media from the trip I went on is not backed up. Thats all I care about.

Apple support guided me through 1,2,3,4 & 6
 

BugeyeSTI

macrumors 604
Aug 19, 2017
7,223
9,071
Arizona/Illinois
Tons of threads on this issue. iPhones do not like close to or exceeding storage capacity. Your only option is most likely doing a complete restore and setup as new then add the what fits and leave at least 10-15gbs freespace. Your data that hasn't been backed up is almost 100% lost as without being able to boot means the encrypted data in the memory won't be able to be extracted without forensic level data recovery which is extremely expensive.
 
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