iPhone X iPhone X does not auto lock or sleep

[hrv888]

Hi everyone

Anyone experiencing their phone not auto locking or going to sleep? Display just stays on until I press the sleep button on the right. If you did, what’s the fix for this? Thanks.

Also, how do you back up your iPhone or iPad to your Mac when the storage in my Mac is limited. Let’s say 256gb and my phone is 256gb + 64gb on my iPad.

Regards

 

[mattguy10]

Hi everyone

Anyone experiencing their phone not auto locking or going to sleep? Display just stays on until I press the sleep button on the right. If you did, what’s the fix for this? Thanks.

Also, how do you back up your iPhone or iPad to your Mac when the storage in my Mac is limited. Let’s say 256gb and my phone is 256gb + 64gb on my iPad.

Regards

I’m going to assume your auto lock setting is not set to never, but just checking. Did you try a simple reboot? If so, reset all settings would be the next thing to do.

If you don’t have enough space, you can backup to an external drive or pay for iCloud storage. $120/year for 2TB isn’t bad.

 

[hrv888]

Thanks for your reply. I’ve had auto lock feature on at 30 seconds. I’ve also tried resetting the phone but it still keeps the screen turned on.

How do you back up to external hard drive ?

 

[mattguy10]

Thanks for your reply. I’ve had auto lock feature on at 30 seconds. I’ve also tried resetting the phone but it still keeps the screen turned on.

How do you back up to external hard drive ?

Time for a restore then. If that doesn’t work, a visit to the Apple store.

I’ve never gone the external hard drive route myself, but a quick Google search should help you find steps to walk you through it.

 

[Lekro]

Thanks for your reply. I’ve had auto lock feature on at 30 seconds. I’ve also tried resetting the phone but it still keeps the screen turned on.

How do you back up to external hard drive ?

Did you solve the problem? I'm having the same issue with XR.
[doublepost=1557910894][/doublepost]Never mind, a reboot solved it for me.

Try flicking the attention awareness features off and back on again. I did that also before rebooting, maybe that did the trick.