Iphone X Face ID Problems

[Justintime41018]

Having trouble getting the camera to recognize my face, it keeps asking me to move my iphone up and down. It never gets past the part where you put you face in the frame. Any suggestions?

 

[Splazzatch]

Delete your saved face and add it again and see if that helps.

 

[Justintime41018]

Delete your saved face and add it again and see if that helps.

The thing is that I was never able to set up a saved face in the first place, during the process of setting up the Face ID I can never get past that first screen that asks you to adjust your iPhone.

 

[Splazzatch]

The thing is that I was never able to set up a saved face in the first place, during the process of setting up the Face ID I can never get past that first screen that asks you to adjust your iPhone.

Oh okay, I misunderstood. I found I needed to make sure I was sitting up straight, without glasses, no smiling, eyes open. That should help.

 

[Justintime41018]

Oh okay, I misunderstood. I found I needed to make sure I was sitting up straight, without glasses, no smiling, eyes open. That should help.

Tried that, tried different angles, lighting etc but nothing’s worked. Maybe my front camera is messed up?

 

[Justintime41018]

Turns out there was in fact a problem with the front camera, and the Bluetooth as well, so I’m guessing it was defected. Went to the apple store and they replaced it for me, thanks for the suggestions everyone!