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Bushel of Apples

macrumors member
Original poster
Dec 27, 2017
86
6
I'm not sure what's happening, if it's the Apple iOS operating system and/or the AT&T network, but my "new" iPhone X is going absolutely crazy. It's crashing about once an hour, it's restoring pictures over and over, the apps crash, nothing is working. I've had more problems with this one phone in the past day than all of my Apple products combined for the last five years.

Should I try this (restore iOS):
https://support.apple.com/en-us/ht201412
 

BlankStar

macrumors 6502a
Aug 13, 2004
777
840
Belgium
Try a complete clean install. Restore it and set it up as a new phone. See if it still goes berserk.
 

Bushel of Apples

macrumors member
Original poster
Dec 27, 2017
86
6
I got error 14, a USB problem. I'm using an iMac and genuine Apple cable. I tried again with the Norton firewall turned off and got the same error. Now the phone is stuck in restore mode.
 

Banglazed

macrumors 603
Apr 17, 2017
5,003
9,456
Cupertino, CA
Check App Store and update iTunes since there is an update out today.

After updating, launch iTunes, do a diagnostic test and run all the test with device connected to see if any fails.

Try restoring again.
 

Bushel of Apples

macrumors member
Original poster
Dec 27, 2017
86
6
I was on the phone with Apple Support and they told me to try different computers and USB cables, I did that and still error 14.
 

DeltaMac

macrumors G5
Jul 30, 2003
13,749
4,572
Delaware
One part of the hardware that is the same is the lightning port on your iPhone.
Try cleaning that port carefully. I use an old toothbrush, and take some time brushing on each end of that port, from different angles, etc.
( I also might try an unfolded paper clip, but you have to be pretty cautious when inserting metal objects in that port.)
A toothpick, or a narrow, non-metallic device that can get into the tiny corners can be worth trying. Teeth/gum cleaning tools can do the trick too. I think I have used something called "Plackers".
Hope this helps you!
 

bbrks

macrumors 65816
Dec 17, 2013
1,496
912
New X, error 14.....damn, what are you waiting for....Apple store and replacement...get a new one.
 

DeltaMac

macrumors G5
Jul 30, 2003
13,749
4,572
Delaware
OP said "new" iPhone X, so maybe just new for him?

@Bushel of Apples: It does sound like a warranty issue. Your iPhone X is less than a year old, and an Apple store should be able to help you with this.
 

Bushel of Apples

macrumors member
Original poster
Dec 27, 2017
86
6
It's fairly new, maybe 4 months old but not 6 months yet. The nearest Apple Store is a 6 hour round trip drive. AT&T told me to request a new phone. I'll have to call Apple Support about that because I'm not driving to the store unless required.
 
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Bushel of Apples

macrumors member
Original poster
Dec 27, 2017
86
6
I got my "new" iPhone today, the letter said that it was repaired. What I don't understand is that it included a replacement of the screen saying that it was cracked, but the phone was new and it certainly wasn't cracked. It also has a different serial number. Does this mean that Apple send me a different phone that they had repaired, such as an exchange?
 

AxlTJ

macrumors regular
Aug 3, 2018
102
19
That's strange. If it was repaired, serial number would be the same. I would ask Apple for clarifications.

While items switched is rare, it does happen. People at Apple are still humans and make mistakes. You might wanna check back with them.
 
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