iPhone X: In 14-day window on Apple IUP, Return 64GB for 256GB?

[- rob -]

I got the iPhone X on 11/3 and have enjoyed it so far. Unfortunately, I have been getting run out of space errors for the first time in years. I had previously been running a 64GB iPhone 7, so I'm not sure what's up.

I am realizing that I'm taking more photos and sending more video, so perhaps I should be using the larger version. Probably 128gb would be fine but since it isn't available and I really don't like managing storage, and am okay with paying more for a 256GB iPhone X.

Since I am in my 14 day return window, can I just take the phone into an Apple store and ask to exchange for the larger GB version?

 

[44267547]

I got the iPhone X on 11/3 and have enjoyed it so far. Unfortunately, I have been getting run out of space errors for the first time in years. I had previously been running a 64GB iPhone 7, so I'm not sure what's up.

I am realizing that I'm taking more photos and sending more video, so perhaps I should be using the larger version. Probably 128gb would be fine but since it isn't available and I really don't like managing storage, and am okay with paying more for a 256GB iPhone X.

Since I am in my 14 day return window, can I just take the phone into an Apple store and ask to exchange for the larger GB version?

Yes, assuming they have the unit you want in stock, you can exchange it and pay the difference for the larger storage model.

 

[Shadowbech]

You certainly can exchange it but they have to process it as a return if it's on iUP as they have to close out that loan and open up a new loan for the larger storage model.

 

[Kahsheh]

I got the iPhone X on 11/3 and have enjoyed it so far. Unfortunately, I have been getting run out of space errors for the first time in years. I had previously been running a 64GB iPhone 7, so I'm not sure what's up.

I am realizing that I'm taking more photos and sending more video, so perhaps I should be using the larger version. Probably 128gb would be fine but since it isn't available and I really don't like managing storage, and am okay with paying more for a 256GB iPhone X.

Since I am in my 14 day return window, can I just take the phone into an Apple store and ask to exchange for the larger GB version?

It is not a simple exchange. It is a return and buy a new one. The old loan will be closed and new IUP loan opened.

 

[Moi Ici]

I did that for space grey to silver. Unopened space grey and they still closed out space grey loan and started a new IUP for the silver one which of course includes a new credit check. Bummed. This is what happens when you order something “sight unseen”. I think this is the last time I’ll do the midnight/ sight unseen purchase. It’s been one thing after the other with it this time round.

 

[bambooshots]

Yes. Get a 256GB unit.

 

[Verks7]

I made the mistake of getting the 64. Now I’m on the hunt for a 256. 13 days to go.

 

[- rob -]

I am in this situation as well. When I spoke to the rep, I was kind of like--wait so I have to go hunting like I'm looking for a brand new phone? They were like, "yes."

I realize it may sound entitled, but I'm not looking to ditch the phone. And I think given Apple didn't have a straight line migration for 128 GB iPhone 7 users they aught to make this relatively reasonable upgrade a little simpler.

If the phones weren't showing up in stores and were completely sold out I might understand. But frankly they are in a lot of stores. So why is the recommendation I check the website "between 3am and 6am?" I already stayed up to order the phone in the first place.

 

[bizack]

I am in this situation as well. When I spoke to the rep, I was kind of like--wait so I have to go hunting like I'm looking for a brand new phone? They were like, "yes."

I realize it may sound entitled, but I'm not looking to ditch the phone. And I think given Apple didn't have a straight line migration for 128 GB iPhone 7 users they aught to make this relatively reasonable upgrade a little simpler.

If the phones weren't showing up in stores and were completely sold out I might understand. But frankly they are in a lot of stores. So why is the recommendation I check the website "between 3am and 6am?" I already stayed up to order the phone in the first place.

I went through this process (returned one color for the other) which did involve closing out the loan, opening a new one and also a hard credit inquiry (I've requested to have the inquiry removed since I've been on the IUP since it started - there was no inquiry when I upgraded during pre-orders). After I went through this process and called Citizens to remove the inquiry, they actually said the correct procedure is to exchange the devices on the loan and to not close/open a new loan. I relayed this information to the Apple Store who gave me a call said they'd distribute this information to the sales team.

 

[- rob -]

I relayed this information to the Apple Store who gave me a call said they'd distribute this information to the sales team.

This may have worked because the sales rep I spoke with specifically said they would retain the prior credit check so it wouldn’t need to be repeated.

So thanks for going to that extra effort.