iPhone iPhone X iOS 13 stuck trying to update smtp settings in mail app

[jmpage2]

I've been dealing with some issues sending email on my iPhone and noticed that the default SMTP port for SSL transport doesn't match what my provider has on their settings page.

When I change the port # to match what they advise the settings app on the phone hangs with "verifying" and never gets past that point. Hours later I will kill the settings app and the settings revert.

I have no problem changing to these settings on my MacOS machine.

Does anyone have any idea of what is going on with this? iOS bug possibly? The hosting provider is one of the larger ones and I imagine if these settings were flat out wrong they would not be publishing them. They confirmed the settings for me in a chat session and I validated they worked on my Mac.

 

[jmpage2]

I just tested this on my iPad and it worked fine. Rebooting iPhone, removing and re-adding the account still can't get it to take the settings change to the needed port. This is frustrating. I don't want to rebuild my iPhone over this.

 

[ApfelKuchen]

Apple auto-populates mail settings when possible, from an Apple-maintained database. You can look up those settings at https://support.apple.com/mail-settings-lookup.

Sometimes mail providers make changes that are not immediately reflected in Apple's database. Sometimes mail providers' web pages do not show all the supported port numbers (as many ISPs do support more than one SMTP port - they may publish only the "recommended" port). Sometimes ISPs use different servers for mobile devices vs. PCs, with different port settings.... There's a variety of possibilities, but in general, being stuck on Verifying suggests there's something wrong with the settings you're trying to use, and maybe not just the obvious SMTP port settings.

If this is an IMAP account, deleting then re-adding the mail account may be a better approach than trying to edit the settings.

 

[jmpage2]

Apple auto-populates mail settings when possible, from an Apple-maintained database. You can look up those settings at https://support.apple.com/mail-settings-lookup.

Sometimes mail providers make changes that are not immediately reflected in Apple's database. Sometimes mail providers' web pages do not show all the supported port numbers (as many ISPs do support more than one SMTP port - they may publish only the "recommended" port). Sometimes ISPs use different servers for mobile devices vs. PCs, with different port settings.... There's a variety of possibilities, but in general, being stuck on Verifying suggests there's something wrong with the settings you're trying to use, and maybe not just the obvious SMTP port settings.

If this is an IMAP account, deleting then re-adding the mail account may be a better approach than trying to edit the settings.

Thanks for responding.

I've used the same settings on my Mac and iPad I'm trying to use on the iPhone and they work. I've also tried deleting and adding back the mail account.

iOS doesn't let you add the email account and specify things like port #s until after it adds the mail account so, as far as I know, there is no way to choose your ports, etc., as you set the account up.

Another option possibly would be to blow away all of my email accounts and then get them back by syncing with my Mac and pulling the mail accounts in that way. That might be my next best option.

 

[bfwebster]

My wife recently bought a new iPad running iOS 13 and has discovered she can't do outgoing mail for one of her mail accounts (via a server/domain that I own). Mail comes in just fine, but she gets an error going out. I've looked up the port # for outgoing mail on that domain, but when I attempt to change it, it hangs in 'Verifying' just as described above. Her email on her MacBook Pro -- both incoming and outgoing -- still works just fine.